Great service and enjoyed the visit.
Chris and his team at Lexus Glendale were extremely attentive and took the time to thoroughly explain the recall procedure to me. They clearly emphasized how the software update and associated works were essential for maintaining the vehicle's safety features, including the real camera system.
I truly appreciated the thoughtful gesture from Lexus of filling my gas tank completely. They also provided a loaner vehicle for the duration of the service, which made the process seamless and convenient. As an additional nice touch, the team washed my car before returning it to me.
Overall, the excellent customer service and genuine care shown by Chris and the entire Lexus Glendale team made what could have been a stressful experience very positive.
Chris Garabedian helped me & was wonderful, efficient, friendly, & answered all my questions quickly and got me on my way!!
Randy was great! The entire process was smooth and professional. I really appreciate the fantastic customer service provided by Lexus of Glendale across the board.
This is the best Lexus dealership in the area and I drive an hour from Orange County every time I need service. Jorge provided exceptional customer service and made me feel like a truly valued guest throughout the entire process. He helped me set tire pressure to 35 and my car drives noticeably smoother after the service. The quality of work and attention to detail at Lexus of Glendale keeps me coming back despite the distance.
A pleasant arrival & ending.
Randy was very professional and polite.
This is Gemma ( with letter G) very satisfied with the service that Mr Randy Castellanos excellent service . He was kind , professional and helpful, with details explaining everything that the car need . I do appreciate a lot of
Thank you . Good day
Jorge was very friendly and knowledgeable and very helpful. We will go back again. Thank you Jorge
Sean was amazing! Truly went above and beyond. His service on my Carmax Lexus led me to return it and by through you all
Danny was really great. He set me up with a similar loaner, and worked with my time constraints, so I appreciated that a lot.
Danny is the best! Good communication. Always feel well taken care of.
Yes, I was satisfied with service with Erik. He was nice and very professional.
Excellent work by both Chris & Sergio
Great service and communication. Will likely continue my services here. Thanks Sergio!
I met Jorge Navarro a while back right after Jesus left ,the first time i met Jorge he made me feel like im home again him bring my new advisor. He helped me out with my 2011 RX 350 . Last year we purchased 2 new vehicles a 2025 TX350 and a 2025 RX 350 only thing we bought it from lexus of cerritos. But i told myself when its time for service and all i would bring to Jorge because just like Mario Jesus Jorge is a honest service advisor professional he doesnt give you the run around and for sure hes not there to take his customers money he will tell only the things what yourncar really need not for him to make a lot of commission. Polite and always have time to listen to you. That is why i still go to glendale because of jorge
I left a message for Tony four days ago regarding additional work on my car, but I am still waiting for his response.
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