Argenis, the service consultant, demonstrated very high work ethics that made me feel that I am a valued Client. I congratulate Lexus management for having such a staff on its team. I felt I was in good hands as a valued customer. I wish him success and anticipate he will reach even higher level of positions in his career. Thanks again Argenis and Lexus.????
Arrived at 707am for an oil change, got my car back 3 hours later, not interested in free just need my time respected.
Mitchell listened and took care of the issues I had with our Nx. Really appreciate his work ethic.
The communication during this process has been frustrating. I specifically requested an inspection of the check engine light and an oil change, but the spark plug was recommended as urgent without being inspected and was positioned as something I had brought the car in for, which caused confusion. Moving forward, please clearly communicate what the car is brought in for and what additional work might be needed after inspection to avoid unnecessary confusion and frustration. This situation didn’t feel right at all.
Everything was great except you didn’t have decaf coffee. ????
Very good service. Thank you.
It was swift and pleasant experience
Your team did a great job today. Thank you.
He’s great at communicating. The car was done when he said it would be.
Argenis definitely gets 5 stars. Unfortunately the vehicle is purchased is giving me trouble in the design of some of the technical features built in. The car drives beautifully though.
Thank you for your service
Thank you Lexus customer service dept. for always being respectful and polite. Your professionalism goes a long way!!!
RLHackett
Argenis does a wonderful job in the service department. He communicates very effectively, letting you know what will be done to assess your car’s problem and when you will hear what the next step will be. After that he gives you a clear idea of when the car will be ready. I always feel confident when I know he will be my service advisor. Additionally, he is very friendly and upbeat and I feel I can trust his recommendations.
Mark was very helpful, friendly, and courteous.
Too much waiting time..4 and half hours
I was will taken care of. Thank you
He explained everything that they were going to do during the service.
One of the best agents helping me that I had so far. Thanks
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