I showed up to drop off my truck for an oil change or maybe a 25K mile service. I waited like 14 minutes as the only woman who came out was the blonde gal - who seems to be a natural born leader. The rest waited for people to enter the bay. I wanted to leave and get to work. The rest of us on line just waited and I went into the wrong row as I didn’t want to be on the lane for traffic and he told me to move and wait/. My SA was fine and checked me in quickly. The mechanic was also fast and sent me a great video. But showing up with a $150 bill for an oil change when I only had 4K miles on the tires since last rotation - and fyi I get those for free at Discount Tire as I have aftermarket wheels - pissed me off. I showed up to pay and it was $150 and I only needed an oil change and not rotation and I feel a bit raped over the cost. But my time is valuable as this was done via my work day so I paid and left. You need to make sure customers are a priority and I will likely just go to an oil change place for the convenience and time needed for y’all/. Let me know when I’m getting my new engine. Do better. Show some hustle and care.
Excellent customer service
Extremely satisfied with service, great atmosphere!
Me atendió con excelencia y con profesionalismo y me ayudó con mi problema y me explicó muy bien
Estoy totalmente satisfecha
Great service. Thank you for being respectful
Of time!
Since I first called he was great. His customer service is top. I really hope to get him again next time.
Absolutely Amazing People who work there
He was kind, helpful, & keep us posted
Manager, Robert, made everything right. Thanks sir.
Jackie is awesome. Always tries to go the extra mile!
Crystal King is rememberable and one of your best employees. I bet you already knew this! She is a very hard worker and knowledgeable of your policies and processes. It is great to go to a business and be given great customer service!
I went in for my 25,000 mile service. I thought that included an oil change. It did not. Noe took the time to explain to me why it was not included. It was not part of the 25,000 mile service and therefore I had to pay for it out of pocket. Noe got me checked in right away and the service time was as I was told. 1 hour.
EL SERVICIO FUE PÉSIMO, ENTREGUÉ MI CARRO A LAS 8AM Y PARA HACERLE EL CAMBIO DE ACEITE Y CAMBIARLE 1 PIEZA SE DEMORARON 8 HORAS
Good job, quick service, and Francisco notified me and asked questions during service.
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