When you text a customer you should stand by to get a text back. And also when customers call you, you should do everything to calm them back. I called a few weeks ago for new tires. Business called me once then I called again because I had a few questions about other tires. I was never given a call back after a few calls and messages. I have been buying Toyotas for over 20yrs and not any other brand. I feel that lithias odessa store service has gone down considerably. You ca tell since the service department turns employees like clock work. No one stays.
I was recommended to change my cabin filters and i accepted the recommendation. But when I got my car the AC stopped working. When I went back to check I was treated rudely especially by the Manager.
They are so thoughtful in highly thinking of a customer and the needs wanted and needed , I felt appreciated there in Odessa by Jacqueline. As well as other employees.
Was trying to charge the cabin filter when i said no & was mad i told him i said no after saying no was being rude to me
Its a good visit. Good job
Alex was very friendly and knowledgeable and got my vehicle in and out.
Karen was very professional and communicated through email promptly. She resolved my issue in a timely manner. Awesome job!
Thank you.
the only thing was no one talked to me about anything about what they did or found out,
Jacqueline was fantastic! She was polite, kind and knew the exact services we needed. She is a prime example of having a servants heart mentality and going above and beyond. She deserves a raise!
Karen is great!!!! She had me in and out and explained everything they were doing.
Mr Lopez was polite, well mannered, and very professional. He explained everything well and we will definitely schedule with him again.
Great service, thank you!
Noe Perez was great! 10/10 customer service
Jackie was very helpful and friendly. She made sure everything was taken care of and the timely manner.
Martin and George were the men that helped me with this purchase. They made it much easier than my last vehicle purchase at another dealership.
Kudos to both. Especially Martin’s patience and his vast knowledge of that helped me to come to the correct decision. It was great!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social