Lithia Toyota of Odessa Auto Repair Service

Excelente

Good job

Great customer service and was in and out.

Todo excelente

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Ms Klein deserves a raise

No compliants

Excelente

I showed up to drop off my truck for an oil change or maybe a 25K mile service. I waited like 14 minutes as the only woman who came out was the blonde gal - who seems to be a natural born leader. The rest waited for people to enter the bay. I wanted to leave and get to work. The rest of us on line just waited and I went into the wrong row as I didn’t want to be on the lane for traffic and he told me to move and wait/. My SA was fine and checked me in quickly. The mechanic was also fast and sent me a great video. But showing up with a $150 bill for an oil change when I only had 4K miles on the tires since last rotation - and fyi I get those for free at Discount Tire as I have aftermarket wheels - pissed me off. I showed up to pay and it was $150 and I only needed an oil change and not rotation and I feel a bit raped over the cost. But my time is valuable as this was done via my work day so I paid and left. You need to make sure customers are a priority and I will likely just go to an oil change place for the convenience and time needed for y’all/. Let me know when I’m getting my new engine. Do better. Show some hustle and care.

Excellent customer service

Extremely satisfied with service, great atmosphere!

Me atendió con excelencia y con profesionalismo y me ayudó con mi problema y me explicó muy bien

Estoy totalmente satisfecha

Great service. Thank you for being respectful Of time!

Since I first called he was great. His customer service is top. I really hope to get him again next time.

Absolutely Amazing People who work there

He was kind, helpful, & keep us posted

Manager, Robert, made everything right. Thanks sir.

Jackie is awesome. Always tries to go the extra mile!

Always do a great job