It took longer than I expected to rotate tires and wash my car
For what they quoted us as a 2 hour job, ended up as a 5 day job (not including the weekend … so actually 7 days without my car). Lack of communication as to why and when to expect my car back. Very disappointed with the whole experience.
Everything about my experience was beyond my expectations. Thank you for a job well done.
Kao went above and beyond great services thank you!
Would love to speak to someone in charge so they can know just how unprofessional and inappropriate Miles is as an employee. He should not be dealing with customers in any capacity due to his dishonesty and lack of respect for others.
To I liked the way you guys handle my truck and the way I was treated
I wanted to use my rewards but they didn't know how to redeem them. My traverse is not a personal entertainment platform for the service mechanic. The radio was left at high volume, the drivers seat was readjusted and left no where near what I delivered it at.The air conditioner was at full blast. This is my vehicle, so respect it as such.This is not a first time this has happened here.They want top dollar for service and I will pay for good service.This was not.I am trying to be honest with this review and don't think I want to spend my money here. I came here because this is where the vehicle was purchased.The way the service mechanic left my vehicle is probably the most annoying. My vehicle not his so respect it.
If it wasn't for Zac I would have had to start a lawsuit against your establishment.
Zac was a wonderful help with what happened to me.
A rookie move from one of your techs blew up my engine ????.
I'm extremely grateful to have Zac ????
Toyota in Oroville makes it easy to own and maintain my car. Professional, reliable and courteous.
They got my car in and out they were very polite I would definitely take my car there again
They were fast and thorough and very friendly.
Your service representatives are devoid of any personal customer service connection with its customers. I did not feel like my business was welcome or important. I doubt I will return. I have used three different dealerships. The one in Lake Havasu, AZ understands how to connect with their customers. I recommend that you study “how” they treat their customers.
Miles always goes out of the way to explain and adapt to whatever my car needs. He inspires trust and always have excellent communication from him. Super grateful.
Zach is a great employee very professional
My car was in for normal oil change service with tire rotation. I was in and out in 1.5 hours. I was completely satisfied.
I came in for Toyota Factory Service and my break fluid wasn’t top up and online prices and stores prices needs to be fix and be accurate because online says different prices then when showing up to my appointment and being charge extra money.
Took longer than expected but I’m old, retired, and had a book.
No problem.
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