The customer service was great however when I got home there was anti freeze all over my car an in engine bay also I agine I was told a time to pick it up an it took 3 more hours past that time I understand days get busy but every time I've came here it's hours past the original time I was given I also have pictures of the antifreeze all over my car if there is a way send them id like you to see what I was left with
He was very professional.
Dropped car off at 730 didnt get touched till way later. Maybe be more.clear about drop off time and scheduled work time. I could have waited another day to get scheduled to be worked on at an earlier time so I would be stuck sitting in the lobby for almost 2 hours
Did not honor recall and did absolutely nothing to help us. Extremely dissatisfied.
Miles made my experience pleasant and hassle free. He was also friendly! I would recommend him to anyone.
He was very nice and helpful.
I was contacted by your dealership to schedule a warranty repair on my truck. This is the second time this has happened. I took the day off work again came to the dealership at the dealership. I was told the part wasn’t there. I was also told that the part would be there the very next day I was told I’d be contacted so I could schedule that appointment to get the warranty repair done today I have not been contacted by your dealership. Your service is a joke.
Zack and his team took very good care of my Toyota RAV4 and me. There were some unexpected issues with the machinery needed to service my RAV4 which meant my vehicle would not be serviced until the next day. I live in another town. Zack demonstrated his problem solving skills and resolved the situation in a productive and smooth manner. He certainly represents Oroville Toyota Chevrolet with high professional standards and courtesy. Kudos to him and his team.
I wasn't happy with the checkout where I would pay and the description of my suspension problem was not clear. It wasn't even written down other than the price. I will be taking my car to another mechanic today.To get it looked over
Miles was the only one on the service desk today and was clearly swamped yet he made time to answer my questions and put me at ease. He was knowledgeable and kind.
Always a good experience with the Service Dept. staff!
The job was fine, service was also. The wait was more than 2 hours and the car was not washed. They made it right when I went it and asked about the car wash not being complete, however it was 1:00 by the time I left from my 10:30 am appt. Perhaps you can support the team by having more technicians or a On call tech that can fill in when others call out.
Excellent service. WIll come back and will recommend.
Service staff took care of my vehicle repair
In a timely manner.... very pleased...
I was told it would take about an hour and fifteen minutes for an oil change. Got there at 9:30. Checked on my car three times as I was there until 12:25. Had I known it was going to take that long I would've gone home and taken care of things I had to do.
I was told my key to unlock my rims was missing and my tire rotation could not be completed. So I had to purchase a new key and brought the car back the same day to see if they could finish my service appointment. I asked if they searched my glove box and was told they did. However when I searched my glove box later that day my key was there. So I purchased an unnecessary key and had to bring my car back. They at least were available the same day to finish my tire rotation.
Thank you for handling the recall so quickly
Everything was good everyone was nice and polite
Only problem I had was told one price but charged another was quoted $516 for 8 speed and $700 for 10 speed when I have the 8 speed. then when I get bill said $710 then was down to $563 I had to say something and then he lowered it paid $493. Next time I will have to get the quote on paper so I don’t have to deal with it.
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