I responded thoroughly on a phone call asking the same things earlier today. Responding three times is too many.
Joseph did a great and professional job. He communicated all aspects of the process. Appreciate his coverage of my vehicle issues.
You seem understaffed. I showed up to my appointment time and was shown the reception area. I waited for more than 15 minutes for anyone to even ask if I had been helped. The gentleman who helped me didn’t have a clue as to how to do the job. Kept asking his co worker for help. Literally took 35 minutes to get checked in. The work was done well, but your reception and processing area needs serious help.
I have a $41,000 vehicle and the engine is knocking. I brought it in . It's still under warranty stated that it had to be driven to hear the hard knock. The tach drove it less than a mile . The employee handling the case told me the tech drove it 45 minutes. He flat out lied to me. My paperwork shows it had been driven less than a mile. You have failed to uphold my warranty and I am taking legal action against PLANET AND HYUNDAI. I should have just bought a ford.
I was there a total of 36 minutes for my oil change and tire rotation. It was great!
My name is spelled Deanna not Deeana
Service was smooth and was done in a timely fashion
Pleasant experience today. I used to have my car serviced at Arapahoe Hyundai, but their service let me down more than once. I hope we can build a trustworthy relationship with Planet Hyundai.
Regards
Staff was great and the process of bringing the vehicle couldn’t be any easier. Wouldn’t think of going anywhere else. Love the Ioniq5 EV and would encourage everyone to check out this vehicle.
I appreciate the communication and the updates.I am also appreciative that they were able to get the vehicle back in a timely manner. Thank you so very much!!!
Ethan was great - sadly, there was a nail in a new tire (less than 1500 miles on the odometer!). Not only couldn’t it be patched, but the quote for a replacement seemed higher than the marketplace for tires. I can’t afford to pay a premium price for a new tire.
The Damb car is still leaking oil, I thought we brought it to the professionals????
Ethan was very understanding, accomodating and professional.
I said no before as my issue came back, but I took my vehicle back the next day and planet Hyundai made it a priority to get it fixed right away. I truly appreciate the team for the help on this
I was satisfied that my oil leak was finally stopped. However the leak was caused from a previous oil change that was not cleaned up from the scrape pan sheild.
Great work - friendly, efficient, and much faster than expected. Thanks!
Issue has resurfaced after 2 days
Social