Ethan took great care of me and my vehicle. He went above and beyond to help me. Thanks!
Discovered the problem and ordered part right away so repàir was done quickly àfter part arrived
Joseph got our scratch taken care of so we were able to pickup the car after lunch in Golden.
Ethan was very nice , kept me inform and I appreciate the good job he did.
I addressed the problem with the service advisor. Two service advisors said they would be with me. Customers came in after me that were waited on before me. Then when I had to wait 2 hours for an oil change and to look at a low tire. As I was told that only one guy working. Service advisor tried to sell me tires. I'm so confused. Why am I just hearing about wires showing on the inside of my tires and bald on the inside. I come every 3 months. Then when I go to leave I asked if they are going to wash the car? The answer was no. What in the world happened?
Drew was incredible. Great customer service, in fact the best I’ve encountered as a member of Planet Hyundai.
Great job, Ethan. It was nice working with you. Thanks.
Everything was fantastic, as usual. The only thing I would say is that your 2% credit card fee should be posted at the payment desk. Someone saying, “cash, credit or debit” followed with “there will be a 2% fee added for credit card servicing. There is nothing I can do about that” is off-putting. Just post it :)
Zachary was very professional & went the extra mile with me due to having recent surgery. The alignment was improved & my vehicle was also washed ! I appt the extra touch & Zachary is an outstanding employee in your service department.
There were some issues that meant I had to return several times, but i am satisfied with the final results.
Mitchell was wonderful and service was excellent. Very pleased with everything.
The only thing that is bothering me is he should have said something about paying with credit cards. There should be a sign telling customers that it is cash or check or you'll get charged with a fee for using your credit card to pay.
Please consider getting stools for people to use while customers wait for your service staff. It would be appreciated.
There was no communication and what info was given was incorrect. I was told on the phone it would take 24 hours to know the problem but when I dropped the car off the told me it would take until Tuesday which was 4 days away. I agreed. Tuesday came around and I called three times and no one could give me an answer. On Wednesday I wait to hear from someone after leaving three messages yet no one called so I called. I finally found out that no one has even looked at it and they have no idea how long it was going to take other then “hopefully tomorrow”. I finally got my car back two days after that phone call. It was so annoying I also told them on the Friday that the car I was dropping off was the only car we had but no one offered the loner plan. And once I found out about it know one was will to help me get one. The Communication was awful and it felt like the whole team couldn’t care less to help. My car only took a few hours to fix there was no reason to have it an entire week!
Windshield is cracked. I expect it replaced ****-****-xxxx
Upon checkin the dealership sent a text to my husband. My husband let me know so I asked the service agent to please text me and gave my number. When my car was finished, the service agent finally came to get me and said they forgot to come get me when my car was done - one hour and forty minutes earlier. I sat in the dealership for 3 hours for a basic service.
It seems next to impossible to get someone on the phone. My car has been there since May 25th, and turns out it is a lemon. During this process, I have had periodic communication, but I can almost never get a real person on the phone. The only way to get someone on the phone is to call the sales desk and tell them you cant reach anyone in service. Cody was very friendly, and I know he is doing his best. However, I haven’t heard anything from him now in over a week.
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