I will say one thing, I appreciate the kindness everyone at the dealership provided to me, When approached about the repairs on my vehicle I feel as if it was a bit deceptive to claim Hyundais OEM Left Lower Control Arm on order would cost over 1000 dollars, When doing my own research and shopping on Hyundai’s OEM part listings the part was only selling for 200-400 dollars, even for both sides. I also wish my repair reciept had hours listed so I could know how much the mechanics (non specialty) were charging. I hope you can treat other customers a little better, especially the folks who can’t afford to drop over 3 grand on a repair. Thanks!
Zach kept me informed of what was going on with my vehicle which was very appreciative.
Came in with a rubbing sound and the team couldn’t hear or duplicate it.
Have been driving a bit this week and have heard the noise again.
This has nothing to do with the individual. I really miss the color chart that was presented to car owners when doing oil checks especially. I budget for repairs and like to knowing that my brakes would probably need work. The next time I came in or that I needed to have my tires replaced at a certain point. I missed that evaluation of my car.
My be home was completed and didn’t know about it until an hour later. The service guy sent a text message that I did see until an hour after it was sent. When I finally noticed the message I went to the desk and the guy said oh yeah your cars ready. I asked if he went up to the waiting area to let us know and he said “no, I have been busy.” If I didn’t go to the desk who know how long my kids and I would have been sitting there.
My car was supposed to be looked at within 2 days. I called several times to get ahold of someone and I didn’t receive a call until a week later. The wiring harness for the taillights is a 10 minute job and you wanted to charge over $200 in labor. Additionally, I only had issues with the outer taillight/brake light bulb but the tech insisted I needed the backup wiring harness replaced as well which was just a way to try to get more money from me. The taillight harness should be replaced under warranty but you wouldn’t do it since apparently I have to wait for the bulb housing to actually melt and create a fire hazard vs. proactively fixing it. There’s clearly and issue since I have to replace the outer taillight/brake light bulbs every month.
Great job and friendly service
I waited four hours to get my car fixed! Never have I had to wait that long! Otherwise, I was pleased with the work done!
There is not enough room in this text box to explain my dissatisfaction with the inspection and analysis that was performed on my vehicle.
My brakes don’t feel like they were replaced. Also I’m not fully sure they put in a full synthetic oil vs. a blend. I’m also wondering why they didn’t do a multi-point inspection
Andrew Smith provided excellent service! He went the extra mile to accommodate my crazy schedule. I am grateful.
I'm happy with the service I have on planet Hyundai.
It took 3 times in service to find problems. But the main frustration for us is lack of communication. I have to call and leave messages or I hear nothing. Problem for those of us that have other things going on in life besides sitting and waiting for a phone call.
Other than that service was good. Joseph was very patient and explained the issues with our car well.
Not happy about having to do a diagnostic on a car that is less than 2 years old . I choose Hyundai based on lack of service issues
Andrew was professional and polite! definitely would use planet hyundai again.
Zach was an amazing service advisor, he even stayed late to make sure my care was taken care of.
Our car had a difficult fix to figure out. Your team and the Mechanic have ben absolutely fantastic.
Zach went above and beyond to make sure I was in and out as quickly as possible. I cannot thank him enough for his help!
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