All questions answered and service was quick. Thank you.
My appointment was at 11am and it took 3 hours for an oil change and tire rotation. It was explained as I was leaving that they were short handed. What's the point of an appointment if it takes that long. Why isn't there communication that there may be a long wait when checking in?
It took 48 hours to get any update on my car. My car wasn't touched for the first 24 hours. Don't schedule an appointment if you are not ready to look at it. It is a huge inconvenience for the customer.
The repairs to the blemishes on our Hyundai Santa Fe Hybrid turned out perfectly.....we bought it used and now it looks brand-new! Thank you for your excellent service!
Ellen D
Staff was friendly and courteous but the replacement tire for my car was not in stock.
Zac did a great job in meeting our complicated needs. Very happy with his professional service.
Rude employees ruin experiences
Good service and explanations.
Lyft service is less than ideal…. Liked the drivers of days gone by!
Andrew explained the process on why my vehicle did not require any adjustments. One of the few times a service was performed without any charges.
Andrew was very helpful. He explained why the service dept needs to keep my car for at least 24 hours to properly diagnose an AWD warning light. He also walked me upstairs to show me the new remodeled facilities and waiting area.
Ethan did a great job!!!!
I'm having a hard time understanding why it took an hour and forty five minutes for an oil change and tire rotation. It did not take even half that time last service appt.
All of the warranty work was done well. My only need is that I had shown the gentleman who checked me in that I had a tear in part of the skid plate under the car, and I wanted to know what my options were. This didn’t happen until I came to pick up the car and asked Ethan about it. He has a tech look at it and give an estimate. Ended up fine!
Fast and efficient, great communication, A+, plus
I had a poor experience at my visit for a few reasons. The initial timing was good, they called me to say my car was ready around the time they told me it would be ready. However when I went to retrieve my car, they brought out the wrong one. Then they told me they couldn’t find my car and proceeded to look for about another 20 minutes while I stood outside. Finally they told me to go back inside while they sorted it out. At one point they came to tell me they found my car and part of my key, but we’re still looking for the other part of the key. Again I waited. I was also getting a key programmed that day so I told them I needed to leave asap for an appointment and if they key wasn’t programmed yet, I would bring it back another time. After about another 20 minutes they told me my car would be done soon because someone was programming the key (which again I did not have time for and expressed clearly with them). I ended up leaving the appointment 50 minutes after they called to tell me my services were complete. I was late to my work appointment, which resulted in a loss of income. I will say the man I worked with was very pleasant, but the experience was honestly very chaotic and disappointing.
Joseph did not respect that I had indicated that my mechanic would take care of the things he indicated the vehicle needed. He pressed after I had said what we would like done.
In addition, it was not believed when I said the estimate was too high. Then, it wasn’t until I said I would take it somewhere else that he went back and checked again and the estimate was $400 less. Do these customer service reps get a commission? If so, that affects their treatment of customers.
I think this is the second or third time I’ve brought in for recalls and the experience is less than satisfactory.
This part is not on Joseph. With the number of recalls Hyundai sends, it seems like one or two a year, it seems like the cars are unreliable and a racket to get the car into the shop and suggest as many charges as possible. This number of recalls and how this is all handled will prevent us from purchasing a Hyundai in the future.
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