He worked harder than any of the other service technicians.
Peter L
Car was not repaired after I left it there for 2 days because they did not get to it on day 1 even though it was there at 7:30am.
Once they got to it on a Saturday the part was not in so they ordered it and it should be there in 2 weeks.
This is a repair covered under warranty and frustrating that I now need to take it back in and leave it there again.
Not happy!
Made appointment early 8:15am to get car back within a ~hour, but was told needed to leave car there all day for software update. If I had know this I would have made appointment in the afternoon.
Had wife pick me up and she came at 9:30am and saw car was still not being serviced, don’t understand why I had made appointment if to be serviced at more than an hour perhaps even 5 hours later.
Great service. First call all the way.
Very good customer service, friendly and efficient
Excellent service at service desk and through the service process. Thank You!!
The first time I came was not so great it took 7 days to check my headlights and change my oil was not happy at all. But when they finally realized it was a warranty issue and I finally was able to get them replaced it took a half a day that was a good thing , I was very pleased
Very Professional and personable.
I waited for 3 hours for an oil change to be done… when I called to find out why it was taking so long the service rep told me he didnt see the paperwork that my car was done and it had been sitting on his desk. I really wish that I was told as soon as my car was finished and not had to wait as long. :(
I plan to keep my car.
I am totally satisfied with your service.
I purchased by 2014 Santa Fe in the fall of 2014 from
Planet Hyundai fir service since. I was really disappointed that the service this time was not as I have experienced before. I have too much to write and instead would prefer a call from the manager. Thank you
I feel that the staff went above and beyond to help me get sorted.
I’ve been working with Joseph for the past three months on my issues with my car . He always provides the best service.
He was great and completely understanding if I didn’t want to move forward with certain things. Felt very trustworthy
Mr. Shirley was phenomenal! He was friendly, professional and answered all my questions thoroughly. My experience was very positive.
Everything was fine except the oil change took 2 hours
The only issue that I had is that I had asked to be contacted about the cost of the repairs. The information that I was able to access through the link showed a total due under $40. However, when I got there to pick up my car, the total due was over $300.
Thank you. The trunk rattle, after three visits, is now fixed. I do understand this is a design deft/-yhat’s why it took extra time.
Given the frequency of this specific problem with the I5, I suggest you keep these parts in stock. I don’t know if you keep ICCUs in stock. It would be great if you did.
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