Very professional and knowledgeable
Much improved on discussing the details.
Explained the service well, was very polite, and kept me updated with the status.
Very courteous and helpful.
Thank you!!! The entire team is incredibly professional, kind and helpful! Billy Bailey is TOP NOTCH! The BEST service professional I’ve ever had! Thank you! ????
The service was great. Everyone was friendly and the wait was reasonable.
Anthony was great. Explained service in detail.Very helpful
I was really surprised at how fast the service was. I was expecting to wait an hour and a half when it actually only took 30 minutes! Wow, that was fast!!
Appreciation for Outstanding Customer Service
To whom it may concern,
I am writing to formally express my sincere gratitude for the exceptional customer service I received from your team during my recent interaction. The professionalism, patience, and meticulous attention to detail displayed by Roberto **** were remarkable and significantly enhanced my experience.
It is rare to encounter such dedication and thoughtfulness in service, and I felt compelled to convey my deepest appreciation for the efforts made on my behalf.
Thank you for going above and beyond to assist me; the positive impression you have left is lasting. I will certainly recommend your services to others.
Sincerely,
Anthony P
Thanks so much for the excellent service. It was a pleasant shopping experience.
Anthony was lovely to work with. He was great at communicating expectations, specifically with timing of service and when it would be completed. He was patient and thorough in answering all of my questions and made sure I was completely satisfied with my service.
Robert was both professional and friendly. He kept me updated on the progress of my vehicle with text messages.
Great, friendly and fast service!
I was given a verbal quote of $1000. There was additional work recommended but not done. When I came to pick up my car, the total was over $1500. They gave me a 10% discount. But it was a 50% markup with no explanation. Anthony seems new and a nice guy. Yet I don’t feel I can ever trust his verbal quote again. It will have to be written out. I feel like I was scammed.
Great service and check-ins from the staff.
Job done well Nd completely
Thank you for making sure my favorite car is ok & answering all of my questions.
Is it possible to extend the current extended warranty with Lexus? We’ve had all service done only at Lexus.
Rob is an excellent service agent. I enjoyed the experience. Thanks so much.
Professional and timely service. Thank you!
Social