My history could not be found even though I purchased my vehicle there. I was told my vehicle was a v8 even though it’s a v6. I couldn’t get an answer from the assistant why the service was recommended (time or mileage). I had to get a manager for clarification of what and when additional service was needed. I checked with another company and they quoted me roughly 1/2 the price of all four services needed. I’m very disappointed in my local Lexus dealer.
It was very hard to understand Billy today with a mask on. Since he was sick, I appreciate he had the mask, but I still had to ask him “what?” or “pardon me?” several times. He needs to speak up quite a bit when he has a mask on.
First visit to the dealership. Very happy with the service received from Jay and the mechanical staff.
Thank you very much.
Vi was great, but the time estimate was way off. I dropped it at 9:30. It was supposed to be ready at 12:30, but it wasn’t ready until after 2:30. Fortunately I had a loaner, but would have appreciated a more accurate estimate or more text updates. I do like the dealership and service dept.
Vy and Eirik were great. Love this dealership and the people I interacted with.
Billy is always super polite and professional. He made sure I was finished on time since I had another appointment which I really appreciate. Thank you sir.
Excellent service, good communication no complaints.
Very timely and pleasant to work with
Roberto **** is very professional and know the Lexus GX 550 very well
Roberto and Billy were great—fantastic all around service!!
My first time in with the new car. Friendly staff and helpful.
Billy Bailey is one of the reasons that I’ll purchase another Lexus in the future!
Jay is professional and friendly.
One suggestion - when a customer doesn't respond to your texts, maybe call them. I never received the texts and had to call in, myself, at 3pm to ask about the progress.
Always have a good experienced and great service received. Thank you!
He was straightforward, listened to what I had to explain, and did not try to push anything extra.
Vy Nguyen was very professional and friendly. She answered all my questions. She works with great integrity. I am very grateful for her service. Thank you very much, Vy Nguyen.
Roberto was an excellent service advisor. He guided the Lexus service team to complete all maintenance actions accurately and professionally. He kept us updated on progress and final results in a timely manner. Working with Roberto was very pleasant; his customer facing skills are fantastic.
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