Billy has a pleasant demeanor and has been great to work with, especially in terms of an issue that has yet to be resolved. He is kind and patient and is willing to go the extra mile. This issue has been present since purchasing the vehicle new and likely needs further diagnostics. But overall Billy has communicated well and intends on continuing to communicate about the issue. I appreciate his help and look forward to working with him in the future when my vehicle gets serviced.
Great service no complaints thus far.
Contacting me and leaving a voicemail was extremely ineffective. Retuning his call often took 2-3 times before I was able to reach him. Service visit started with a text - communication should have remained in text form.
Roberto, as always, was helpful and professional.
I’m not getting the gas mileage and this continues to be a problem. I’m going to see how these replacement parts work on improving my MPT (miles per tank) which at 18.5 mpg avg and a 19.2 gallon tank, I was clocking 355 miles per tank, but now it’s like 270. Which is pathetic. Something is still wrong and I’m spending thousands of dollars on my service bills over six months with zero improvement.
Roberto was helpful, communicative, and responsive. Much appreciated, and far better than the previous place I have gone for service. Keep it up!
Great service. Replaced faulty battery. If would be great if you offer vehicle pick up and drop off for service, for a few of course. Just a suggestion.
We’re still in progress, but Robert explained the issues and is ordering
for the continued saga.
Everything was topnotch. Well done
Rob is very competent, professional and pleasant. It’s been a pleasure to work with him for my Lexus maintenance.
Courteous and efficient with my time. Very nice waiting and working area. Also very nicely appointed with regards to the coffee bar.
Very professional, and did a great job , keeping me informed.
Thank you
Robert was courteous and very helpful. He even ensured my car tires were appropriately balanced. He is amazing!
Friendly, professional, knowledgeable customer service representative. Roberto explained the service that would be provided, listened to, & addressed my questions, concrete, & requests. Service was performed in a timely manner. I am completely satisfied with every aspect of my visit today.
Outstanding service 5 stars
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