Very professional, kind and helpful! He makes the service department shine! I wish they had more employees like him!
Professional, friendly! ????
Robert was very welcoming and reassuring that they could fix my tire especially since I didn’t have an appointment. Thank you for your understanding and patience.
Roberto is very friendly and very helpful and very thorough explaining information to me. He is a great asset to your team. Thanks for Roberto for your help.
Philip is terrific. He always greets me by name. It makes me feel good and valued. I was so happy to learn he was my service manager this morning. He cares and is thorough. I made a comment about a service 40k miles ago and he looked it up while we were talking. He listened and that’s so important.
Took very good care of me and my car. I appreciate it and was very satisfied with the results.
I dropped my vehicle off on Tuesday morning at 7:11am and picked up a loaner vehicle. By that afternoon, I received a prompt report regarding completion of the inspection and a recommended water pump replacement (which I approved); the work, I was told, would likely be completed by end-of-day Wednesday. That time came and went with no updates or communication. I called and left a message to request an update. Thursday came and went with no update…I called several times but could only get voicemail and elected to not leave another message with my initial voicemail awaiting a response. Friday proved to be equally difficult to get someone, but when I left a message Eirik called back to check in. He apologized for the lag in communication and provided a detailed update and said the car should be ready for pick up by 4pm Friday…but due to schedules, I had to come in on Sat to pick up the vehicle.
I am thankful for the loaner vehicle and Eirik’s follow-up. Everything worked out; however, it would have been helpful for Phil and his team to have followed up on a daily basis with a text update to provide expected or anticipated completion of work…especially since the original completion date was end-of-day Wed.
Roberto was very helpful and polite. 5 stars out of 5 stars.
Roberto and Dante are great representatives of Lexus brand. Thank you Lexus for being selective about your team.
Friendly and very helpful. He was patient with all my questions and answered everything I asked
Roberto was very helpful and professional.
Roberto was great, keeping us informed of what was going on. Tge service manager was also extremely helpful!!
Roberto treated me very well and the car was returned with work done and in great shape. I’ll be back for sure.
Great customer service! Going out of the way to help and make you feel comfortable! Billy was exceptional with helping me with my experience at the dealership and very hospitable! Would recommend him to anyone to assist them in any service of the car!
Excellent caring service. We will be back.
Great team at Lexus of Colorado Springs. Start to finish, everyone in the process was professional and communicated clearly. Thanks!
Awesome experience as always! There has been some changes in the service team in the last few years and I have to say it's for the better! I've been super impressed my last 2 visits especially!
The service (oil change) just took a little longer than I would have expected (90 minutes).
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