Billy is very good and always explains everything in detail. Great service!
Roberto was professional and super helpful with my first experience here at Lexus of Colorado Springs. Will definitely be visiting when I am in town again
I dropped my car off on December 3 and picked it up on December 26. During that time, I received very little communication. While I understand that parts may have been delayed, it’s not acceptable that my requests for a status update went unanswered. When I actually spoke with someone, they could not provide an update even after having me on hold for 16min.
In addition, I’m still experiencing issues that do not appear to have been fully addressed. It's the holiday season and am out of town so I have not returned to the service center.
Overall, this was a disappointing service experience.
Great Service fixed. What I thought was a problem
M
I appreciate the excellent service, took a little longer than usual but appreciative that it’s the holiday period
We needed this done quickly due to unexpected afternoon medical appointment. Billy delivered!! Many thanks
Thanks for getting our vehicle done in a timely manner.
Rob checked me in not Roberto. He failed to clarify to the tech the issue with the center console. I said very clearly the latch wouldn’t close properly. He put in apparently “it wouldn’t open”. The result - the issue was not fixed as the tech could open the console. BUT - he didn’t do his job either because he said the center console was working fine, but in order to close it, you have to push the button to get it to lockdown. ALSO - I was having problems with the windshield wipers auto function not working part of the time. Car is sent back with a text saying it’s functioning properly. When water was sprayed on the windshield before I left, the wipers would not activate at all. Also - PDR guy was not working on the 26th so now I have to return the car to have all of these elements redone. Frustrating.
Rob is the BEST. Thorough, explains everything and his customer service care is fabulous.
Hi quality as I expected, that's why I brng my ES to you even though you're not the lowest price.
Your service dept has always been helpful to me even if it's just answering a question over the phone.
Robert Luger is a Super Star!! He is technically outstanding and very customer service orientated!!
Hi, I arrived when Robert had a guest who needed more than I did, so
Eric (name spelled wrong) helped me get signed in and arrange my shuttle. Mr. Robert was nice and acknowledged that I was waiting for him twice.
Totally happy with the service received! Bill was very helpful, good man@
This place and people were outstanding.
I will be a customer for life. Everybody was so professional and knowledgeable. They made me feel that I was the most important person there. Awesome place.
Rob is very welcoming and expertly explained everything done the vehicle
Rob was helpful, very curtious, I appreciate the good service .
Great service. Rob Luger did a great job of keeping me informed.
Roberto was great and managed expectations well. He was clear on work to be performed and work done. When the time exceeded his 2 hour estimate by more than 45 minutes, he graciously went and got my vehicle as I needed to leave town. It had been waiting for quite some time for a wash which never happened.
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