Lexus of Colorado Springs Auto Repair Service

Dropped off my car for service ended up with no option for loaner when I had scheduled my appointment and requested a loaner. I did get a loaner it was dirty and smelled gross. Beyond disappointed and commented that didn’t seem to be the Lexus standard. Had to wait til next day for my vehicle. When I picked it up the next day tire was flat. I didn’t drop it off with any flat tire or any warning of tire pressure low. Had to wait for it to be patched up. Then the sensor won’t go off I had to call service dept over the weekend to ask if I can take it back in so they can repair the sensor light. Then when I left Lexusto go home I got a call back that a service guy left a key from someone else’s vehicle in my car. I was not going to drive back to Lexus as I live in Peyton and had already cut 2 hrs from work to deal with a simple pick up that ended up more than expected. Someone did come out to my home to pick up the key.

Great

I was not notified my car was ready and I had no way of picking it up until tomorrow . There was only one person in service and he could not leave.

Your staff was very pleasant and the waiting area was spotless and very comfortable.

Rob was very easy to deal with and professional !

My service today at Colorado Springs Lexus and with Billy Baily was really smooth, timely, and informative. Billy was easy to talk with and helpful in making decisions that were and weren't necessary. I really appreciated his integrity. The dealership is friendly, clean, and set-up for a nice waiting experience while your vehicle is being serviced.

Vy and Robert are great!! The paint people are magic and I love the loaner!

Repair done in a decent amount of time and I went to work.

Excellent service from Roberto Gracia

I will be happy to provide feedback.

I look forward to the survey!

Roberto did a good job. He made sure my maidence was done on time so I could make my next appointment.Thank you Roberto!

Always excellent

It was actually Roger Luger who helped me and he was very nice and helpful. Especially with my situation. I will definitely be going to Lexus now that I’m a resident of Colorado

Vy was a wonderful help. Her service was excellent, she was personable, communicative, and friendly. I will definitely aim to use her going forward!

Billy has been wonderful every time we are lucky enough to work with him

Very accommodating

Roberto was great! Knowledgeable, personable and professional.

Very professional and courteous.

Quick and efficient service.