Worst experience with Lexus of Colorado Springs ever
Everything is amazing at your dealership starting with your employees. Half the reason I have a Lexus is because of how much I can trust your service department
The car looks great—a wonderful job. I had some medium-level body shop repairs and the results are spectacular. The service was great and Vy was extremely responsive and helpful. I had an unexpected added work item that Vy handled immediately and resolved the problem.
He was knowledgeable, friendly, listened to me, was helpful, and kept in communication with me. I trusted him to take care of my car.
Quick service and all questions answered.
Just need a little more communication on status
I appreciate the professionalism from the customer service staff and the service staff. You guys are running a first class operation and I’m looking forward to continuing to bring my Lexus there.
Fantastic! Courteous and professional.
I was treated with respect. Jay was communicative and the service was done within the time period specified.
I will be happy to give my feedback for the great service you provided to me. I can’t thank you enough for the great experience that I had, Eirik!!
Always professional and courteous and knowledgeable staff. Why I will always have Lexus.
Lack of communication was a huge issue for me. I already spoke with Eirik about this at length. I dropped my car off on Thursday to get a tow hitch receiver installed. There was confusion about what I wanted installed (full tow hitch receiver versus Activity mount). I wanted full tow hitch receiver. We spent about 30 minutes getting this figured out. It was unclear when I left if a full tow hitch receiver could be installed or not. I left instructions to be called when the final decision could be made. I never received a call. I had to call back on Friday when my car was due to be finished (2PM). It was not finished because parts had to be ordered. But nobody called me to tell me that, I had to call. I was told at that time that parts would be there and the work was to be completed Saturday. I mentioned I would be out of town for the weekend and would pick up the car on Monday. I never received notice that the car was being worked on or not. I never received notice as to what the final determination was about getting a tow hitch receiver installed. I called on Monday morning, expecting to be able to pick up the car but it hadn't even been worked on yet and the person helping me could not tell me when the car would be worked on or would be ready. When I finally got notice that the car was finished, I was told that I could not tow anything. But a full tow hitch receiver was installed. If I can't tow anything then why didn't I get a call telling me that and offering the different options as I had asked? There is now confusion as to if I can tow anything at all. Eirik was nice and stayed late so I could pick up my car after the service shop closed. But I never heard anything from my original advisor. I was told he was off on Friday and out sick on Monday but nobody else picked up the work from Jay.
Very satisfied with Eirik. Also special appreciation for the valet who while bringing my car from the garage for me to take home noticed a possible problem. He immediately brought it to Eirik’s attention who was able to identify a valid concern and insured it was repaired before releasing my vehicle to me. Great attention to insuring my vehicle is in proper condition before releasing it. Best service from this dealership since 2011.
On my 155000 check Lexus said they would check my fluids. When I checked once I got home, the coolant reservoir was completely empty. I guess I’ll have to check to insure everything is done before I leave the dealer.
While my experience with Roberto was just fine, I worked mainly with Paul who was very helpful and kept me appraised of what was going on with my car. Please contact me via email regarding any future correspondence.
Installed sensor to wrong tire
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