The service dept made a mistake and caused my car to malfuntion but they were excellent about taking respondibiity and fixed it . I picked it up yesterday and so far it seems fine . I was treated very nice during this whole process by they were excellent entire service team.
The staff has always been professional and courteous, and I've yet to have anything less that a fantastic experience with them. The pricing is a bit on the high end, but it's a justifiable cost to pay knowing I'm receiving quality work from quality personnel.
Everything was fine. Excellent customer service. Next time remove the service tag on my rear view mirror.
Vy is Lexus service personified. She is happy helpful and knowledgeable! You are lucky to have her as the face of Lexus service, you need more of her!
She was so pleasant and welcoming, great service, thank you so much.
Went to pick up my vehicle and the tire that was to be replaced was not put on, and was also flat. This was despite a text message and also calling for confirmation.
Billy is and amazing professional service technician, he is always kind and asking a questions to ensure everything needs to be is covered. I really appreciate all his help and complete understanding of my Lexus vehicle and what is needed and recommended. I’m thankful for his patience, professionalism and kindness.
Thank you.
World Class great service. Way above and beyond.
I don't usually respond to request for feedback unless it's extremely favorable or unfavorable. In this instance, it is extremely favorable. Roberto went out of his way so many times for us during this experience. He went out of his way to contact another Lexus dealership to get information on a Carfax Report. It took several days and several attempts by Roberto to get them to reply. Had not done this it would've resulted in unneeded expenses and ultimately a new motor. We are extremely happy with not only Roberto, but the Lexus of Colorado Springs dealership in general, including the service manager.
Thank you for the great service. Rhdez
My first time using this dealership and Eirik, Manuel, & Roberto provided me with an exceptional experience.
I waited 2 hours for a scheduled oil change. No tire rotation, no wash, no vacuum. Then I discovered my car sat ready for 30 minutes and the lady never notified me. Afterwards during checkout, the customer service rep took another 10 minutes to correct a ticket issue. Not acceptable as I had to miss an important meeting due to what I perceive as negligence.
Very helpful and professional.
Lexus if Colorado Springs, formerly Kuni Lexus, has serviced my Lexus cars since 2010. Always completely satisfied. No change thus tume; different car, but same excellent service! I plan on another service visit fir my other Lexus, confident I’ll receive the same level of service.
Robert and Roberto were great. Looking forward to receiving the survey as i have concerns about the service soecifically the assessment and recommendations of the work to be done. I would be happy to discuss with Tyrone directly
Roberto is absolutely awesome! I am grateful for Roberto and the entire Colorado Springs Lexus team.
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