Everything was great, thx!
The team at Lexus did a great job. Fast, easy, and first class. Props to Eirik.
Excellent job and top notch service
I’ve been using Lexus if Colorado Speings
(formerly Kuni Lexus) to service my Lexus vehicles for 16 years! Why do I keep coming back? Because the experience has always been excellent! I have two Lexus vehicles. I rely on this dealership to help keep them running right.
Service was very fast today. Great experience today.
We feel like we should have been better kept up to date about the repairs and costs since we are from out of town (Pueblo).
Other than that it was a good experience
I was very disappointed in the service that I received from Vy. She only communicated with me when it benefited her. The courtesy vehicle was supposed to be returned the same day, however, she left a voicemail telling me that there were some challenges with the calibration machine and she did not want me to have to drive in 5 o’clock traffic. I called on Friday and left a message on Friday and she never called back. I went down to pick up the vehicle and she did not acknowledge me but went behind the doors. She came out with Eirik and Eirik told me to wait in the lobby for the car to be washed. Then walked me to the car and told me they repaired to the passenger armrest…. I told him I didn’t know what he was talking about. No one said anything about damage.Vy should have told me this told me this did, but she did not…. perhaps that’s why I had to leave the vehicle overnight. This is not a good way of doing business and I lost a lot of respect for what was done. Honesty and integrity are the values that you should be emulating. My service representative is Bill Bailey and he has done great by me. I will never use Vy again ever.
Eirik was professional, and courtius
Roberto was really great to work with. He explained the recommended services for my car, and was extremely professional. He even granted a discount as the service was slightly delayed. Great guy, and I am a happy customer.
SERVICE WAS VERY GOOD AND THE PEOPLE WERE GREAT
I dealt with Erik. Never met Bill. Erik was great. The only issue I had was calling at 8am the previous morning and not getting a call until after 5pm later that day.
Everyone I worked with were wonderful. My only negative thought is the fact I needed to come back for the same issue of rattling in my sunroof shade. I brought it on 2-20 and they added some felt. Unfortunately while driving home after that appt. It was still rattling same as before. I called when I got home to set up another appt. to have it looked at again. This time I took a service rep on a ride and let him hear when it rattles and he could get a feel as to where to look when in the bay. It was fixed this time which I am thankful for.
Always a good experience with Lexus Colorado Springs. The service agent was phenomenal.
Very wonderful service department
I put approximately 20 miles on the NX350H loaner car and didn't put any gas in it before returning the car to the dealership. I guess I owe you 3/4 of a gallon of gas. I signed the loaner car agreement without reading about putting gas back into the car. We love our new RX350 and Lexus of Colorado Springs Service Dept. Vy was professional and courteous. We like the VIP treatment and trust Lexus of Colorado Springs Service Dept.
Is that her name? (Name tags are very helpful!) She was wonderful!
Prompt, accurate and courteous
Roberto was awesome. Very positive, helpful and kind. The world needs more people like Roberto
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