Poor communication regarding delays, drop off concerns not addressed at pick up, poor quality washing of vehicle----- there should not be streaks on windows, service odometer not reset as it usually is. I would not address these issues with Robert because he was not there when vehicle picked up
Brought our vehicle in for a standard of 100,000 mile service. We were provided a very nice loaner car however we had difficulty getting the diagnosis of our vehicle communicated back to us. The service entailed coolant fluids and an oil change. You had the vehicle three days, with multiple calls to see how we handle the loaner car, as we live in Pueblo West we are very grateful to have the car. However, the communication back to your customer certainly didn’t reach the five star rating you’re striving for.
I was disappointed when I found out that the tires I had arranged to be installed were sold out from under me and I had to use a loaner car and come back 10 hours later to pick up my car.
Vy was very friendly and professional. I enjoyed working with her.
Eirik Kins and Billy are so amazing! They both truly listened to my concerns about my vehicle and what services I needed. Eirik was in touch with me during the day with updates , and that was so appreciated! I definitely would take my Lexus back to them. I feel totally comfortable with this dealership.
Great customer service! I appreciate being able to drop my car off and know that things will be done right. Thank you!
Great service and communication!
Billy was very customer oriented and helpful in helping me make decisions as to the needed repairs for my Lexus 350 RX
Roberto was absolute exceptional service professional!
Very friendly and accommodating. Kept me informed.
Hello, I was serviced by Erik and not Vy Nguyen. Although Erik is the service manager, he didn’t hesitate to help out when he saw customers waiting in line. Erik’s service was top notch and he was very pleasant and knowledgeable. I felt valued as a customer. Thank you Erik for a wonderful experience!
This was actually the best experience I've had. And I've been coming here for years. Even though my car did have a water pump that went out Vy, the service manager, and the technician all handled my situation with honesty and care. The replacement ended up costing less than I was quoted. Most places probably would've still charged that amount but Lexus didn't. That really impressed me and instilled my trust in the dealership and service dept as a whole. I won't ever buy a car or take a car for maintenance anywhere else.
The customer service is great when it comes to kindness like miss V and Sergio. When it comes to organization with your schedule you **** DRY!
What was supposed to be a 90 minutes became a FOUR HOURS deal and this is not the first time you take forever! So, I will do whatever I can to avoid going there.
Thanks.
The personnel were all very courteous and friendly. My only complaint was that it took 2.5 hours to install some mud guards and locking wheel nuts. The service manager made it right for my long wait and I left a happy camper.
Roberto was great to work with. He was very professional and friendly. A great experience.
Roberto was an excellent representative for your dealership and what I have come to expect with the Lexus brand.
Manuel was great and was very communicative through the entire time our vehicle was in service. We never wondered how long it would take because he always had updates for us!
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