Bill does a very good job at your service depth He is knowledgeable and pleasant and keeps the customer informed.
Robert was very polite and knowledgeable. He was helpful in getting me a loaner for the day too.
Thank you for taking care of my TPS issue so quickly, and even washing and vacuuming my car.
Since the service manager was not there at that time, Rob helped us and he is fully aware of what we were most dissatisfied with.
Didn’t I already complete this?
My car is working fine and everyone was friendly.
Billy and Roberto helped me today and the service was impeccable as always
Were it not for the rescue of your shop’s reputation by Donte Clark, a consummate professional, I would have been aghast at the arbitrary, capricious and unreasonable position taken by your service dept. representative who attempted to charge me $206 for a 10,000 mile service BECAUSE MY ODOMETER READ 11,000 miles. I have already engaged Lexus Corporate in Plano on this issue.
Robert was very professional and kept me informed. I appreciated his help very much.
Roberto had amazing customer service and made me feel comfortable expressing my concerns.
He was great and listened to any concerns I had.
Seems to me it took a long time for routine service 3 hrs.
Thanks guys
Dan Westbrook
Robert Luger is always knowledgeable, professional which is why I trust this Lexus servicing department. I know my car is getting the best service. He always follows up from drop off to pickup.
My personal thanks to Dante for taking care of me when I returned your rental car after your CEO/President was at the podium thanking the honored guests at your Grand Opening. He went out of his way to find my car and the service paperwork and to collect the amount that was due.
Dante was wonderful!!
He kept me updated throughout the process.
My home garage still fills with the smell of burnt oil caused by the mechanic not replacing the oil cap after the oil change. Oil spray covered the engine and ran down to the floor and driveway. I brought the car back and had it cleaned and oil topped up but the residual has to burn off.
Robert was great. My regular service advisor was Phil Bailey but apparently today was his day off. Robert Field the bill very nicely and I appreciate everything that he did for me!
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