Lexus of Colorado Springs Auto Repair Service

Seemed like a constant upsell. We were told free oil changes for the life of the vehicle. Feel lied to

Everything went very smoothly and Robert was so helpful.

Everything went great!

Dealership returned my car damaged after its first service/warranty work. The front passenger door had a perforation right through the paint and multiple rub marks. It had to be completely repainted. I am stunned Lexus of Colorado Springs tried to return my new vehicle in this condition. I find it hard to believe no one noticed the damage, so I have the distinct impression they knowingly tried to pass the damage off on me hoping I wouldn’t notice. As a first time Lexus owner, this is not the experience I want to have with the dealer I bought the vehicle from. No dealer has ever done something like this to me before. Thanks to Lexus of Colorado Springs, my first service turned into a nightmare, and I’m now driving a damaged/repaired vehicle instead of the new one I took in for its first service. If you want to make this right, please replace my vehicle with a new one.

Rob is always pleasant and has good customer service skills. I would say there needs to be more service advisors. I had to wait in line 15 plus minutes to drop off my car and for an oil change dropped it off at 1 pm and wasn’t called to pick it up until almost closing time. Both advisors were working hard, but they need additional help.

I recently had an outstanding experience with Roberto **** at Lexus while servicing my 2016 RX350. From the moment I arrived, Roberto was attentive and professional. He took the time to thoroughly explain the service process and answered all my questions with patience and expertise. What truly stood out was his genuine commitment to customer satisfaction. Roberto kept me updated throughout the service, ensuring I was informed every step of the way. His knowledge of my vehicle was impressive, and I felt confident that my car was in great hands. When I picked up my RX350, it looked and felt like new. I can’t thank Roberto enough for making this service experience smooth and stress-free. I highly recommend him to anyone looking for exceptional service at Lexus!

You guys did very good Tks

Great customer service

Roberto ****’s performance during my last visit at Lexus of Colorado Springs was superb. Outstanding job!

Roberto did a fantastic job! I’d buy a car from him!

Great service. Great new location and everyone is so very nice.

Roberto **** is very profesdional and courteous.

Phil was a good communicator and very thorough.

Billy was above and beyond! Great team!

Guy did good. Keep him.

Billy is wonderful in customer service. Very personable. I love your new facility. I like the location much better. Thank you.

Outstanding service!

Great service...love the new location

I always appreciate the service this dealership has provided.

New location is very nice, and Philip was friendly and professional.