I always have great service, that's why I keep coming back.
Phillip was very responsive and professional in taking care of business. He made the process very easy and provided excellent customer service. We would be happy to work with him again.
We love the new building!! Great service and attention to detail.
It’s my wife’s car and she made the appointment and took the car in, yet I keep getting the texts. She had an early appointment for a simple oil change yet it took 2.5 hours.
Amazing life lesson all dealerships are not bad and Lexus of Colorado Springs is not one. Thank you Roberto.
Roberto was very kind & helpful. I have always been pleased with the Lexus staff and I continue to be pleased with the service provided. Dolores Simon
Very efficient, friendly, knowledgeable, timely
Billy is a very nice guy. He is professional, polite and respectful.
Even when I was upset. He stayed calm and explained the issues.
Thank you Billy for your help.
I didn’t get a new maintenance sticker and the maintenance alert on my car was not reset…so need to go figure out how to do that.
Love the service I get at Lexus. Always greeted with a friendly welcome. They keep me informed of what is going on with my vehicle .
Very communicative and great customer service
Billy, I want to say thank you so much. You made my experience at your new location an absolute pleasure. I hope leadership knows the value you are bringing to their organization and to their Lexus customers!! Thank you again!
Roberto was very professional and helpful. It is so nice to see the younger generation display those behaviors.
The team was both professional and respectful, and the service was completed in teh time fram committed. This is extremely valuable as I am also in a servcie business and only earn money when I can bill hours. The timeliness enabled me to maximize this scenario.
There were some company administrative challenges with this visit however.
1. I was promised a loaner vehicle upon originally scheudling this appointment, one week prior. I recieved a phone call approximately 30 minutes prior to the originally scheduled appointment time stating that no loaner vehicle was available. This could have caused significant financial loss and incremental expenses as I had several stops scheduled during my service .
2. I recieved no communication that my vehicle was ready for pickup until after I'd picked it up. I called the dealership twice to verify the vehicle's status. On the first call, nobody in the service department answered.... after 30+ rings, I hung up. On the second call, your receptionist was thoughtful enough to leave her desk, walk over the service department and find out the my vehicle was, in fact, ready for pick up.
Anthony was thorough and made sure to contact me with any details
Roberto was excellent! A+
He has great customer skills with difficult people
Seemed like a constant upsell. We were told free oil changes for the life of the vehicle. Feel lied to
Social