I have too many comments on my service.
I was there for a 5000 mile maintenance. I waited 2 1/2 hours which i thought was a bit long. The service advisors very very polite and helpful.
The outcome of the overall service left much to be desired however, front desk staff was very pleasant.
Waited 2 hours for a tire rotation-said it would take 60-90 minutes tops. It was an Asian gal who checked me in. I went to the counter at the two
Hour mark and after about 10 minutes she drove my car around. No apologies.
The service I’ve had there the last two times has been ridiculous.
Billy was great from start to finish. I appreciate the quick checkin, getting me in a loaner fast and the updates…I thank him for the great customer service. Manny
There was an issue with the repairs made to my vehicle, Billy Bailey confirmed it with me, and personally was involved in rectifying the issue in a prompt and expeditious manner. He is a wonderful and personable service representative, and Lexus of Colorado Springs should be lucky to have him.
Fast, friendly and helpful. Great experience.
I was very pleased with the service I received from Manuel. Manuel was very thorough with explaining what services would be done. He offered to clean my car during my service visit. Manuel was very polite and professional.
Very responsive with good communication.
Eirik was extremely helpful. I had become very frustrated after having my car in 3 times for the same issue and being told there was nothing more to be done y one of the service technicians. When I called Eirik, he stepped right in and made sure the problem got solved. He worked very hard for me and kept me in the loop the whole time. He should be commended!
Billy is simply the best! Very attentive and kind!
Always a pleasure working with Roberto. He goes above and beyond to listen, communicate well, and is very courteous.
Roberto treated me very well, in explaining that I did not need the service requested by me, saving me money. People like Roberto is what brings people back to the dealership for service.
Quick and knowledgeable service
Had a great experience with Lexus customer service. The only thing being the first time I have used your it would have been nice to know I needed to reserve a loaner car. The text I got only mentioned bringing a drivers license and proof of insurance. Thank you.
Everyone of your staff were exceptionally friendly and professional .. well
done!
He was fast and was able to help me even though I called late.
Yes yes yes yes,Roberto has never been shorty of professional and curtious. Great customer service, he always went above and beyond. Great team Lexus of colorado springs
Was told appointment would take 2-2 1/2 hours and It took 4 hours.
I was waiting but my husband finally had to come switch places and cars with me so I could go to work.
Also, car had alignment but the print out I got said everything was aligned except for the right wheel. Not sure why that wasn’t corrected.
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