Great service, understanding with my questions, and easy to talk too.
Roberto was great. Very helpful when I had to make multiple appointments for the vehicle
Roberto is awesome, he always helps me understand the service that was performed and anything that might need to be addressed in the future. The entire team here is amazing and I feel so lucky to be a customer here. First class team and service department!!!
My treatment and the service this time around was absolutely fabulous. I was kept appraised of everything that was going on. I even got a video of what they had done to fix my vehicle.water that brush too.
Roberto was caring and make sure that I was happy with the end result of my service. He was very understanding. This is the second field goal that I have bought from this dealership and if I have to buy another one, I will again buy it from this dealership, I have had nothing but wonderful service and lots of kindness making sure I understand before they let me go, so yes, it was a wonderful experience
Billy is simply fantastic- my wife and I could not be happier with the service and professionalism he exhibits every time we bring our vehicles in for service. He is hands down our #1 choice.
It took 4 hours to program a second key. That was longer than expected
BILLY IS VERY SMART AND PATIENT
Very communicative if there were issues and kept me updated on the timeline for repairs which was very helpful
Vy was lovely, gracious, personable, and promptly accomplished what I needed to be done. She's a keeper! Thank you!
Billy provided grade A customer service and was very thorough with helping me understand the services that were needed for my vehicle. The warm greeting when I arrived set the tone and made me feel valued as a customer. The scheduled maintenance was extensive and the loaner vehicle was much appreciated. I wasn’t just given the keys and sent on my way but he gave a brief tutorial of how to operate the newer features so that I was comfortable. Billy has definitely set the standard for quality customer care that the entire service department could benefit and add as a best practice. Billy is a total asset to Lexus of Colorado Springs.
The service staff was friendly and knowledgeable throughout my visit. Roberto was a professional and transparent about pricing and service details. Always readily available and answered all my questions clearly
Billy is the absolute best! It doesn't sit right if we go in and he isnt there, we are pleased to have worked with Billy the last 4 years and are always so happy with our visit at Lexus Colorado Springs.
I was a bit early but he took great care of me and was extremely helpful. I dropped off my car and was leaving in a loaner in 10 minutes. Thanks Robert!
I put my comments into the cars.com site, lauding Billy and the Lexus team.
Thank you for seeing me at the end of your day, providing a borrow car and then stacking my upcoming service with the urgent replacement of my punctured tire.
Thanks to the Lexus staff for being so helpful and professional it makes me feel comfortable with my experience thanka
The service at this location has improved dramatically since the new service manager arrived. It’s a pleasure to work with this group of professionals.
Great service as always! Highly recommend this dealership.
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