I have always been satisfied with service at Lexus. I have come to expect it.
I brought my vehicle in at 10:30 for a 15,000 mile warranty service. Mr Luger informed me that the vehicle would most likely be finished at 3:00. I arrived back at the dealership and was told my vehicle had not even been started. He was very rude and said that just because I had an appointment it didn’t matter but that it happens frequently. I drove to Colorado Springs from Pueblo in good faith assuming I had a confirmed appointment as they informed me on the phone. I am very dissatisfied and cannot believe your dealership treats clients like this. My appointment should have taken 2 hours at the most. I will no longer bring my vehicle in for service at your dealership unless it has to be for warranty related repairs. This is the second issue I have encountered since you moved to your current location. The 10,000 miles appointment also did not go smoothly. I had been promised a loaner vehicle and when I arrived was told there weren’t any even though I had reserved one when making my appointment. I did not complain as I only had to wait 2 hours and couldn’t do anything about it. Please improve your service as that is one reason I bought a Lexus. My previous Lexus I had good luck with but that was at your old location. I will be informing Corporate about the issues I have experienced.
Asked for tires to be rotated and tire sensor looked at. Neither was done and I waited 2.5 hrs for an oil change!
Service was fine; however, I was told my wait time would be approximately 90 minutes and it turned out to 3 hours. Not fun!
Thank you for your kind and timely service!
Roberto,
Was polite, efficient and kind. It was a great experience! Thank you!
All positive, friction free service
I did want to express specific thanks for cleaning my car. Because my antenna does not retract, Billy added a note not to put my car through the car wash so it wouldn’t get broken. Suffice it to say I was very pleasantly surprised when my car was returned clean! I hadn’t expected that but I definitely appreciated it. Thank you!
Wonderful customer service and beautiful new location
Ron my service advisor has provided exceptional service!
I am was able to get the work done as expected.
Roberto **** provided me with excellent customer service when I came in yesterday to have snow tires put on my car. He kept me updated regarding the service timeline. He is extremely courteous and professional. I trust what he tells me about servicing my car. I was very satisfied with the way I was taken care of. He went above and beyond in customer service.
Just great service all around.
Thank you for the work that was done in a timely fashion.
Your technical worker was also VERY helpful at that time and
Helped me with some problems I was having.
Philip was professional and courteous. Clear on what to expect.
I came to the dealership to claim the 2nd key fob that was promised me when I purchased my 2025 NX450h+. I made the appointment around 10 days prior to picking it up. Instead of the 45 minutes I was told that it would take, I waited 2 hours. I am very disappointed that I had to wait more than twice as long as I expected. I was not assisted by Roberto but someone else in the garage. This was the second time at the Nevada Ave. dealership I was made to wait far longer than necessary, the first was when I purchased the vehicle and lease outright. That took approximately three hours.
Service was professionally done quickly & efficiently. I'll be back.
Great service in a great new facility.
My recent visit at Lexus was great! I was checked-in by Robert as soon as I arrived. My vehicle was serviced in a timely manner and all service were completed satisfactorily. I am very happy to have Lexus perform routine maintenance on my vehicle! Thanks Robert and Lexus!
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