I came in late one afternoon with a low tire pressure warning. Philip clarified the intermittent warning light and assured me if the situation occurred again it could easily be remedied. Great service and very positive attitude!
Trunk was “locked”. Had to come back next day for fix by Anthony
I was promised a loaner vehicle during my servicing. When I arrived there was nothing available. I was told I could wait in the lobby for an hour and a half. But I had already made other commitments that morning. So I had to reschedule. This is not the level of service I expect from a high-quality operation like Lexus.
The service staff I dealt with was OUTSTANDING. They are very professional and very personable. They care about pleasing their customers.
As always, great service!
Thanks for your professionalism
I love the new location in Colorado Springs, CO.
I recently visited your other location in Lincoln, NE the service and personal was excellent as well!
Service and crew were good,just wish they had the parts available to complete the service on the day of the service
Roberto provided excellent service.
This is in regard to the new location. The immediate Service area is a lot less comfortable without chairs to use. I had to wait several times today at the Sevrvice Advisors’ Desk.
I wanted to sit and wait or place my belongings on a chair while waiting. It’s hard to understand how a new Lexus location can be so short sighted about customer service and comfort.
Phil rocked it, took care our truck and me. Really appreciate that he treated me a a valued customer.
Somehow managed to not put my tire on correctly and I 1000% could’ve died because of some mechanic's negligence.
Every time I called the service department, nobody would answer. I finally had to come in to the dealership to get my questions answered. Rob took good care of me but the other service advisors need more training. When the dealership was on top of motor city, it was much easier to communicate with the service department.
Roberto was great to work with and I appreciated his honesty and sense of humor.
Thanks for the good service
Philip treated me in a professional manner that is appreciated. Work on my vehicle was well done.
I am appreciative to Lexus for the video that they send me when repairing my vehicle and showing me the problems. I am also appreciative for the loaner vehicle that allows me to get to work and not worry about my vehicle being repaired and it gives the team at Lexus the time to take care of my vehicle throughly.
Convenient, courteous and professional.
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