I brought my vehicle in for a recall that involved a weatherproof spray for the undercarriage. When I looked it over, it seems like 50% of the area wasn’t touched. Idk what your guidelines are, but I would have simply skipped the whole process altogether if I knew what the outcome would be. I’m happy with my vehicle, and it’s likely I’ll consider another Hyundai.
Got to my vehicle in excellent time despite no scheduled visit.
Very patient kind and educated service department
since you
[] know my vehicle type details;
[] know the date & time of my appt;
[] you should have pre-ordered/reserved required parts;
i arrived at 08:30; promised 1hr service;
@ 10:30 i had to ask my status, as i was waiting;
I would have prefered to have been informed about part out of stock..
THEN i expect to have option to decide what to do !
at approx 11:00, i finally got car... wasted my Saturday schefules
Very disappointed.
You could also higher staff the CustService desk!
Brittany was very engaged and on top of things at the service area. She checked information and reviewed work to be done, and kept me updated on timeline. Check in/checkout was quick and efficient.
Damon was extremely helpful and nice.
David was great. Personable, respectful and knowledgeable.
Brittany Reardon was very helpful and professional. It was a pleasure to work with her. However, I have not received any response from Hyundai regarding reimbursement for the rental car we needed while we waited for the Hyundai repair. We have submitted a request to them.
She was very professional. She explained everything.
It was a process to have to change out an engine but the service team was great and helpful. I was shocked at how fast it was once Hyundai approved the swap - that being said there were a lot of hoops to jump through. The Kona is a nice car but for the last 2 years it was a nightmare burning oil , multiple service appts and overall not really getting a worry free new car experience.
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