Inver Grove Honda

Tim could use help with his customer service skills and I would hope this would increase with maturity .

Brady was extremely kind and informative throughout the entire process. He made this service experience very smooth and relaxing and even commented me on my soon-to-be marriage. I commend Brady as one of the top Service Advisors Honda has employed. He really related to me and my career paths which are very simular. Another Service Advisor assisting was very kind and helpful also. Top notch service and customer care. Definitely going back for any future possible issues. Thank you so much Inver Grove Honda. You made my day ????

I reserved an appointment online. The confirmation email I received did not have a clear notation of the date. I received no reminder emails. I used chat one morning early in the week to confirm the appt. Chat said that they would refer the inquiry to the service center and the service center would get back to me. At the end of the day when I did not hear from the service center, I contacted chat again. Then I received the phone call confirmation shortly thereafter. I was told the car would be ready no later thant 3:15. It was not done until 3:30. But what I was not told was that I would be contacted on my iphone when the car was ready. I sat out in front of the show room until almost 3:45 when Kris came to get me. He had said when I checked in that he would come and get me in front of the show room where I told him I would be if he could not first locate me in the lobby. When I got the car, all the settings were totally changed. Usually only some of the settings are changed. The seat settings were all changed, the mirrors were all changed, the odometer display was changed, the display for the time and audio was changed.There were dirty foot prints on the driver's seat floor. Not the level of service I usually receive from IGH Honda.

Jason is the best there is.

Okay

Well cared for. Good communication

Kris was great, fixed my initial issue in minutes and helped me easily understand my tires issues. Thanks Kris!

No issues with Justin or anyone else that assisted me and vehicle. My issue is that the charge to my credit card was greater than my invoice. I've left a message with Kristen I think and a text to Justin, just haven't heard back from either yet. Thanks

Super friendly staff!

Good

Your staff is so professional and courteous!! Thank you!

Jason was awesome! The mechanic team acted quickly to diagnose. Good place to go when you have issues!

Great! Felt taken care of!

Thorough and professional service.

Brady was super helpful and nice, thank you very much!

Tim always does a fantastic job making sure that myself and car are efficiently taken care of. Always will bring my car to Tim!

I absolutely love the new system that sends you update right to your phone and allow you to plan service. I am really impressed and service advisor Jason was great and easy to work with.

He was very personable.

Brady was very friendly and informative regarding the work that was being done on our car.

Tim is the primary reason I keep bringing my car back again and again.