The service department at Omaha Lexus always gives great service. I am very happy with every aspect of the department. It is easy to schedule appointments in a timely manner, my vehicle is returned clean and I am very satisfied. Gerardo is great! Thank you
Corey is a great guy with a lot of experience and very knowledgeable with cars. He also care for people.
Very professional. Provided detail of service options. Great follow up.
The appointment was too long.
IF….IF the tires were rotated why were the brake pads not checked accurately at that time? The car should never have had to go back and to pull the tire again for an accurate reading. Rick would like to talk to you about this. Rick’s phone ****-****-xxxx
Jessie is great and I appreciated his help and communication. I will say I am not a fan of receiving a text with a link with service updates rather than a phone call like it used to be. That way any questions or clarifications can be handled on the spot and saves time in the overall service appointment. With this new way I hadn’t seen the text right away, it’s very hard to read all the details on my phone, and the report mentioned $4400 additional repairs. So I called him and can no longer reach him but rather an automated voice mail asking him to call me back. I also replied to the text asking him to call me for explanation and clarification. Which he did and it was all resolved, but the whole process wasted about an hour. My service prior to this one literally took several hours waiting to hear back from someone to clarify and explain this minor oil seepage on the timing cover. Thanks for listening!
We were there for just over 2 hours for a standard 20,000 service. Other customers came and went. We didn’t get a notification that the car was opened until an hour and 25 minutes into our wait. Upon arriving home, we noticed our wiper fluid still took 2-3 cups of fluid to fill it. Makes us wonder what else was not done. Also when we arrived home, the car started self locking so obviously the programming was altered.
Staff was polite as usual.
I feel like I have a new vehicle whenever I’ve had service provided at Lexus. Thank you for your excellent service!
Good communication. Service was quicker than expected.
Lexus of Omaha is a well oiled machine!
Trusted and committed to complete customer satisfaction.
Thank you All!
Great service, much appreciated.
Adi was prompt and professional in getting everything squared away with my standard maintenance for my car. Have never worked with him before but he’s top notch at his job!
Nick Taylor is the best! Communicates well. Make sure I understand what needs to be done and on a timely basis. I will always use Nick! Top notch
I always feel listened to, valued, respected and my questions are answered plainly and completely. I'm in good hands with Cory.
Very nice service. Seemed to be a very well run operation. I had no issues and findings were thoroughly explained to me.
Thank you for the wonderful service!
After each service when I drive my car it seems like I’m driving the car as it just left the showroom for the first time.
Excellent service and explanation about the check out
Your service department is absolutely the best. I’m always impressed with the customer service.
Cory is the best! He kept me informed and took care of my concerns.
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