Lexus of Omaha Auto Repair Service

A plus service department!!

There was a little communication breakdown with lunch breaks and letting me know that there was not an oil filter at Lexus for my vehicle as I was waiting in the break room for an hour and half for a scheduled oil change. I was happy with Jessie coming in, in the middle of it. He was not the one that checked me in but his name was assigned to my ticket while at lunch. He provided me with a vehicle to drive so I could return to work until my vehicle was finished. The assistant that was working in the drive through at the time, I failed to ask him his name but he was extremely helpful with getting me who I needed. So to the two of them I would like to say yes a job well done. Note: I believe when a service writer that checks you in is leaving while you are there waiting they should fill you in before leaving for lunch and adding someone else to your ticket. I honestly was not happy with this person, she seamed rushed also, the assistant was the only person that really acknowledged me. Everyone else was not very friendly.

Nick has always provided excellent customer service. He is knowledgeable and strives to meet the needs of vehicle maintenance with transparency and honest recommendations.

Adi's professionalism and the thorough work performed by the service department is greatly appreciated. Not only are the vehicles exceptional but the Lexus of Omaha dealership has always provided me with outstanding service.

He was great, found the problem yesterday. Ordered parts, called this morning and an hour later I was out the door

Service was exceptional as usual

Went to checkout a tire and make a service appointment and the young man got me lined up with a tech so ldid not need to come back. Good service

Thanks for the help Cory

Jessie has been great to work with. Clear communication and helpful with any questions I have.

I had many concerns with my car when I came in. He listened and made sure all my questions were answered. He gave me choices to what to do, and with his explanations, i made confident decisions..

Very happy with the way I was treated Glad I got a Lexus and not a Mercedes I know it is the same owner I had a cls 550 was not a bud happy with the service there Lexus has been the best Thanks

I love the staff at LoO

Nicholas is always consistently wonderful as are the drivers, greeters, other service and phone teams. Your entireteam makes vehicle service events less painful.

Thanks for the world class service I’ve struggled to receive as a lifelong GM owner.

Jesse was great

Excellent customer service

Good experience.

Very professional and did a great job!

Cory is, and has always been the best!

Thank you Ado for the excellent service to my Lexus ES300hybrid!!