Please dont forget to put a new service sticker on the window. People like me do look at them and appreciate the reminder that's easy to see.
Jonathan H was very helpful and professional. Extremely satisfied.
Always done in a timely manner. I wait for my car when oil change is performed!
Happy and grateful for the service.
Thank you Oscar very good service ⭐️⭐️⭐️⭐️⭐️
The service was very good as always.
Bought new tires and car was returned with horribly dirty tires x4. Yhe car was returned to the dealer, my gas was used for the return and i was not reimbursed in any way for the poor service on that day.
Melissa initially gave lower pricing then stated she was in error and had to charge me more. I stated i should have the initial pricing as it was not my fault that she had the wrong pricing.
I’m still waiting to see if there are any toll charges despite my asking to not use the toll. Not Genesis’ best performance!
Thank you for the Vallet n services
I was not imformed of a 3% fee using my Credit card. Customers should be notified of these fees prior to services
She shamelessly tried to upsell me at every opportunity, and left me with my car with it full of the plastic protectors on the inside and the touchscreen not available to me until I came back to have her reset it. Also 90 minutes seems like a long time to do an oil change.
JB
I had an appointment and I waited over 1 hour to just get checked in.
Melissa did a wonderful job keeping me up to date on my car even during the holidays. Unfortunately one of the main issues I brought the car in for was not fixed, but she scheduled me to come back right away.
A 2 year old car should not be overheating and require a $2000 repair.
Besides this it took over a week to repair with poor follow up.
Anybody who asks what I think of my Genesis will get an earful.
I wasn't unsatisfied with the service I was unsatisfied at how you guys were going to charge me $85/day rental fee. Although everything worked out, you were going to
She is very kind and so professional.
I appreciate her for her help.
Didn't change engine oil during the service period.
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