Mike is seriously the best! Going to the dealership can be a nerve-racking experience, but Mike makes sure that everything is smooth and taken care of. I drive all the way from Long Beach to come to Cardinale Way for the peace of mind!
Paige was absolutely amazing! Even though it was early, Paige was so upbeat and professional. Paige made my morning. And coupled with the fact my car was ready within 90 minutes, I was so grateful to take my car here. I wanted to give Paige all the flowers, all the kudos, and hope she recovers a raise due to her fantastic customer service. Thank you for making my day Paige!
Kept me updated, gave me accurate wait times, helped me know what to fix on my car and helped me budget well. Thanks Jr.
My response is based on what I perceive to be poor communication between the sales group and the service department. The sales group said I would receive certain services when I returned to the dealership for the fifth time to receive my new vehicle’s second key FOB. The services weren’t performed after a 2.25 hour wait at the dealership.
Big disappointment on my part.
Michael is excellent at his job. He knows the care needs of my car, is friendly, always steers me in the right direction, and makes sure that everything is the way I want with my car. Cannot recommend him enough.
Very professional.
Very kind and knowledgeable of my car.
I picked up my car and they took time to wash my car.
Best ever
Jr . Was very attentive and professional. He help me with my Hyundai Elantra car to be fix .
Jr. was helpful and thorough.
I know every time when I brig my vehicle for service I can count on Michael Vance to get me out as quickly as he can. Due I have very limited time to spend because of my work. I really valve the customer service i received here and I make sure I let others know you have the best service!
Mike is always professional and treats me with respect. He lets me know exactly what’s going on. Always a “10”
Ricardo was super helpful! Customer service 10/10! Thank you!
I would not recommend CardinaleWay Hyundai for several reasons.
First, I signed an agreement when I dropped off my car for what was supposed to be a complimentary oil change. Later, I was called and told the price would be over $120, and that they were also going to do a tire rotation that I did not request. I would expect them to clearly determine and communicate the total cost of service before beginning any work, especially while I am already there.
Second, the wait time was much longer than promised. I called an hour before arriving to ask about the wait time and was told it would be one hour. In reality, I waited over three hours. Unfortunately, this seems to be a common issue here.
This experience was a constant reminder that my next oil change — and any future service — will be done at a different Hyundai dealership.
always a great a experience working with him
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