I arrived earlier than my appointment time and they took my car on back and was finished in about 30 minutes. Thanks for your service.
Steve is ALWAYS nice and helpful!
It is always a pleasure to be at Tuscaloosa Toyota. I love my Tacoma!
Need donuts at the coffee bar
Will did a great job taking care of me and getting the repairs done in a timely manner. Very good service advisor.
Steve Woods is and has always been outstanding as our service advisor!
Mr Cole never updated me. After 2 1/2 hours he should have let me know if they were checking my car out or was there a delay. Mr Cole has a communication problem. I prefer a tech coming and telling me the problem not sending me a text to figure out myself. Im old school, I had to contact him myself and he never gave me his phone number. I had to call and ask who was my tech. I want use Mr Cole again. I knew it was going to take awhile for the mechanic to check out my car but any update would have helped.
David took care of everything answered all my questions and went above my expectations and I didn’t have to wait long thanks
Kaleb was very helpful—explained things well. Very courteous!
very guick turn around and all people I delt with were nice and helpful.
I am very happy with Garrett Colburn & his professionalism.
Everyone I met was very pleasant & helpful.
I am happy with my Corolla Cross!
He was very professional and very polite. He even opened the car door for my wife. He also went over the multipoint inspection item by item which I appreciated very much.
Steve always provides excellent service
Will was very professional with his assessment of the job. He. kept me apprised of what was going on with my vehicle. And the job was completed in an hour instead of the 2-3 hours that I was told when scheduling the recall.
I was convinced to add additional service (e.g. 4 new tires and balancing) to my 2025 Rav4 upon coming in for my standard 20,000 mile service. I was not told how long this would take, as I only had one hour on my lunch break. After waiting for 90 minutes, I asked a Tuscaloosa Toyota employee to check on the status. I was then told the service hadn’t even started and it would be 2 more hours. This is completely unacceptable, as it ruined my work for the entire afternoon.
I will never bring my vehicle into Tuscaloosa Toyota again. The communication is horrible and the service is not exceptional.
Regards,
Andrew B
Ryan was Fantastic. Very informative. Kept me in loop. Highly reccomend
I feel that TJ did a great job communicating with me concerning car issues, calling me several times with questions. He was not good with natural communication. I had to ask if I should follow him and what the protocol was when I dropped the car. When I picked up and paid at check out, the girls never said hello or thank you. It seemed that everyone was tense, tired and stressed. It was an awkward visit. Not sure what was going on. Sure it is not my business but,I can have my oil changed closer to home without feeling uncomfortable. I had a great experience when I purchased my car. Have told many friends how wonderful the folks a Tuscaloosa Toyota are. I truly appreciate that!!
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