I paid $109 for a diagnostic, $351 for a thermostat, $26.31 to remove a thermostat, and $79.98 for a calibration. $700 for such a small problem is ridiculous.
Will was polite and effective without projecting a false overly enthusiastic act. Good job.
Brenton was great! They were super busy when I came in, but they were able to fit me in pretty quick. It didn’t even take them an hour to be done. Very happy with my service!!
Very good service as usual ????
My visit at the dealership was smooth, quick & satisfying because the process of everything is very organized to service customers needs. Thank you Tuscaloosa Toyota!!
Told would take 2-2 1/2 hours - took over 4. Never updated me with progress, I had to hunt my rep down to inquire about it while waiting. When asked question why discrepancies between check in estimate and final total - another representative wandered off to “check” and left me standing wondering if he was coming back. Found him working with another customer while my original rep checked into what had happened. Never answered my question about navigation system nor seemed interested in resolving the issue.
Underwhelming experience all around.
Chad explained all the recommendations thoroughly to me and did not pressure me to make a quick decision. Appreciate his help and welcoming customer service.
Always great customer service!
The service personnel is great but the issue came back this evening. Will have to bring back on Monday. Will be out of town until then.
Jeremy was most respectful and exceptionally accommodating of my elderly father. He went above and beyond. I will be requesting his assistance with my service needs point forward.
Came into the service with a low tire pressure. After the service only two of the tires got aired up.
Steve is always exceptional.
Explained everything well and had a great attitude.
Fastest service Ive ever had! Chad is a great service guy
Jeremy represents the dealer and his job well. Wish we had more like him in the workforce.
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