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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6202 reviews 69%
4 star 1952 reviews 22%
3 star 194 reviews 2%
2 star 360 reviews 4%
1 star 326 reviews 4%
Review Us
Harold O.
5 out of 5
1/23/2025
Excellent
Neil B.
5 out of 5
1/23/2025
Jeremy is always very helpful and always explains the recommendations and reasons for those recommendations. He is one of the main reasons I come back to have my vehicle serviced at Tuscaloosa Toyota.
TYRA B.
4 out of 5
1/23/2025
Super professional but friendly and he kept me informed .. made a repair not “hurt” quite as bad as it could have been!
Mark S.
5 out of 5
1/23/2025
He was the best.. I will request him from now on. Great young man...!!
Todd H.
1 out of 5
1/23/2025
Picking up vehicle and things that were supposed to be fixed, weren’t.
Kayla Criss.
4 out of 5
1/23/2025
I was pleased with my service. Had issues with door problem, service representative informed that my child lock was turned on. Showed how to turn on and off.
Tracy W.
4 out of 5
1/23/2025
Chuck is the best!
Michelle M.
5 out of 5
1/22/2025
Service was Awesome
Evalani T.
3 out of 5
1/22/2025
Please do not send survey
Olabayo A.
5 out of 5
1/22/2025
Ryan was very helpful and cool.
CODY G.
1 out of 5
1/22/2025
Took 3 hours to test and replace a battery on a 2006 Tundra. Come on meow Tuscaloosa Toyota! Y’all better than that…
Paul W.
5 out of 5
1/22/2025
Very professional
Manning W.
5 out of 5
1/22/2025
Thank you!
Brenda P.
5 out of 5
1/22/2025
NA
Frederick P.
3 out of 5
1/21/2025
Need to put all setting back to where they was. Did not like having to put them back to where we had them!
Ahmad I.
4 out of 5
1/21/2025
Steve is the best, I own four Toyotas, and one reason is the best dealer service. Thanks
Jason H.
2 out of 5
1/21/2025
I specifically asked Chase Purdy to remove me from any phone communications today. He acknowledged that he understood me when we spoke on the phone immediately after my visit. Chase Purdy also tried to bill me for a service charge that I was unaware of, only at the end of my visit. That charge was vetoed by a manager. The service today regarding Chase Purdy was extremely low class on my first experience with Chase Purdy. I hope someone has the leadership to manage his actions before he costs the repair department their reputation.
Gerry C.
5 out of 5
1/21/2025
Thanks For The Friendliness.
Maye L.
5 out of 5
1/21/2025
Great service!
Marcus C.
5 out of 5
1/21/2025
The service and attention I received today was excellent.

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