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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6200 reviews 69%
4 star 1952 reviews 22%
3 star 194 reviews 2%
2 star 360 reviews 4%
1 star 326 reviews 4%
Review Us
Jeffrey C.
5 out of 5
3/9/2025
I have always had a good experience with Tuscaloosa Toyota service department.
Michael W.
5 out of 5
3/9/2025
Chade was very patient and helpful.
Katherine P.
4 out of 5
3/9/2025
He was amazing!! I was in and out in less than 50 minutes! He also took the time to check my air filter just to reassure sure me! Great guy!!
Krystal S.
5 out of 5
3/8/2025
Jeremy was beyond friendly and helpful!
Michael P.
5 out of 5
3/8/2025
I like Steve Woods, he has always taken care of my vehicles in a timely and professional manner
Steve M.
4 out of 5
3/8/2025
Super impressed with Mr. Matt Long, who did the work. I had questions and he had answers, I have had my truck 24 years and along the way have had sub par repairs(this is my fifth set of valve cover gaskets at 158,000 miles). Matt did qualify work and I could not be more pleased!
Vivian B.
5 out of 5
3/8/2025
Ok
Kamie C.
4 out of 5
3/8/2025
Ryan was awesome! NEVER had anyone to break down my inspection results the way he did!!! He was polite and honest! He is going to make a great service manager when he becomes one!!
Doster M.
4 out of 5
3/8/2025
David is a nice young man.
Judy W.
4 out of 5
3/8/2025
Ryan is always so professional and so kind to us (we are very old and needy!). He makes sure he explains everything to us and helps us anyway he can. I always ask for him. Since my husband is almost blind, we don’t get out much. Today at Tuscaloosa Toyota was a good experience for us! Thank you!
Donnie H.
5 out of 5
3/8/2025
The service advisor and the technician were extremely thorough and upfront with the necessary services for my vehicle.
Kimberly M.
3 out of 5
3/8/2025
I drive from Lafayette, La to get my vehicle by Tuscaloosa Toyota!!
Charlotte G.
5 out of 5
3/8/2025
Thank you Chad Watson for your help.
Ricky G.
5 out of 5
3/8/2025
Jeremy is the best and deserves a raise. He should train your entire customer service department
Timothy B.
5 out of 5
3/8/2025
Chuck did a great job getting in taken care of.
Katherine D.
4 out of 5
3/8/2025
He was a nice salesman I give him a 10
Sherrill A.
4 out of 5
3/8/2025
They got my recall taken care in a timely manner!! I had to wait about 2 hours, which wasn’t too bad! I appreciate the work they did for me!!
Donnette A.
5 out of 5
3/8/2025
I receive nothing but professional support and service from the team at Toyota. I am pleased . Thank you for asking.
Lavida H.
5 out of 5
3/8/2025
Great
Mysti G.
5 out of 5
3/8/2025
David was excellent and was willing to answer all questions and help me with everything I need. Excellent customer service.

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