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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6178 reviews 69%
4 star 1942 reviews 22%
3 star 194 reviews 2%
2 star 357 reviews 4%
1 star 325 reviews 4%
Review Us
Walter B.
5 out of 5
5/24/2025
Great job!
Earnestine W.
5 out of 5
5/24/2025
Thank you Chuck
Rick W.
5 out of 5
5/24/2025
Thank you for the service
Mary M.
5 out of 5
5/24/2025
Great service!!
Alesha P.
5 out of 5
5/24/2025
Ryan was very thorough and explained my service and what would be needed in the future. I felt he went out of his way to keep my informed and I appreciated that.
William R.
5 out of 5
5/24/2025
Very professional and customer service oriented.
SONYA W.
5 out of 5
5/24/2025
Chad was very knowledgeable, kind and professional.
Donald S.
4 out of 5
5/24/2025
Good job!! Explained so I can understand and got it in an out!
Barbara K.
5 out of 5
5/24/2025
He’s the best!!
Rebecca W.
4 out of 5
5/24/2025
Very nice service. Checked on me, went to checkout and to my car with me.
Tommy B.
5 out of 5
5/24/2025
Mr. Sansing Service Advisor was the best !!!
Thomas T.
2 out of 5
5/24/2025
Rude and dismissive
Deborah H.
5 out of 5
5/24/2025
Mr. Averett was friendly and professional. He talked to me about the 2 things that were really needed, as well as being behind, on my vehicle. I felt his concern was more of safety not sale. I could really tell a difference in my vehicle today. I can't get everything done at once but I will begin getting more repairs made.
Christine G.
5 out of 5
5/24/2025
Chad was very easy to work with. Answered my questions.
Thomas K.
1 out of 5
5/24/2025
No need to contact me. The problem is over booking. It took me over 10 minutes to check in for a scheduled apt and 15 minutes to get my vehicle after it drove up finished. Will always use Tuscaloosa Toyota be cause of the people that work there.
David P.
5 out of 5
5/24/2025
Good service and good people
Tim L.
5 out of 5
5/23/2025
Service was quick.
Beverly G.
4 out of 5
5/23/2025
Just a job well done. Chad is great always gets me the appointment I need and answers all my questions and checks anything I ask him too. Always a pleasure to visit the service dept.
John C.
5 out of 5
5/23/2025
The best service and customer care l’v ever received from any company . The people of Toyota truly make you feel like family
Donnie F.
5 out of 5
5/23/2025
Great service

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