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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6167 reviews 69%
4 star 1937 reviews 22%
3 star 194 reviews 2%
2 star 355 reviews 4%
1 star 323 reviews 4%
Review Us
Freddie C.
5 out of 5
6/11/2025
Mr Cole was very knowledgeable and very informative about the service that was preform on my truck ????.
James A.
5 out of 5
6/11/2025
He did a great job.
Ann G.
5 out of 5
6/11/2025
Very quick and efficient service.
Carlisle S.
5 out of 5
6/11/2025
Steve is always honest and helpful when I visit.
Joan P.
4 out of 5
6/11/2025
Check Engine came back on before the airport…
David G.
5 out of 5
6/11/2025
Good
Gary B.
4 out of 5
6/11/2025
As always Steve did an amazing job. He is the service advisor I request all the time. He does not try to sell you something that you don’t need. He will give you an honest assessment of your vehicle and if it needs any attention.
Owen S.
5 out of 5
6/11/2025
As always, Steve handled our needs expertly, courteously, and professionally to our complete satisfaction. We give him a 10 on all aspects of our experience with Tuscaloosa Toyota.
Latonya G.
4 out of 5
6/11/2025
Ryan restored my confidence in Tuscaloosa Toyota. My last few experiences were awful with the customer service. He made sure the experience was great from start to finish. He is awesome!
Randy H.
5 out of 5
6/11/2025
Ok
Wanda S.
3 out of 5
6/11/2025
It took 2 hours to get an oil change. My car had been pulled up and ready for me to check out but I could nit find my service coordinator. The women at the desk said he was in a meeting so she got someone else to help me.
June H.
5 out of 5
6/10/2025
I’m grateful for your honest and dependable service
Jeremy R.
5 out of 5
6/10/2025
Great service.
Valerie L.
4 out of 5
6/10/2025
Chuck was very informative to the things I didn't know about the different oil changes and about the need to rotate tires. Chuck also held a good conversation and kept me entertained.
DEBRA G.
5 out of 5
6/10/2025
Always satisfied when I come there and a great job well done.
D'Amber F.
5 out of 5
6/10/2025
Chad was extremely helpful and very easy to work with on
Erik S.
5 out of 5
6/10/2025
I genuinely appreciated the detailed explanation of all things service related. Professional in every way.
Greg F.
5 out of 5
6/10/2025
Great!
Charlsie R.
5 out of 5
6/10/2025
Chad Watson makes you feel like a part of the Tuscaloosa Toyota Family. He greets you with a smile. He keeps you updated every step of the way. Top notch attitude and one of the best employees working at Tuscaloosa Toyota!
James H.
5 out of 5
6/10/2025
Yes! Excellent service!

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