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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6150 reviews 69%
4 star 1927 reviews 22%
3 star 194 reviews 2%
2 star 354 reviews 4%
1 star 321 reviews 4%
Review Us
Robert C.
5 out of 5
8/2/2025
As always, the service department was quick, friendly, and efficient. I drive from Alabaster to have my car serviced by your people and I always find it have been a pleasure
Sharon D.
5 out of 5
8/1/2025
Very professional Explained all details on the service report Friendly and helpful. Thanks for great customer service.
Richard R.
1 out of 5
8/1/2025
Streaks of liquid discharges from vents had dried on panel surrounding radio and on console that should have been cleaned off before pick up.
Brenda T.
2 out of 5
8/1/2025
They didn’t rotate the tires
Brent S.
5 out of 5
8/1/2025
Ryan was very knowledgeable, polite and courteous, and made sure that I was very well taken care of
Nicole M.
5 out of 5
8/1/2025
Great job. Satisfied
Beverly B.
5 out of 5
8/1/2025
Chad is very professional and is very courteous. He goes into detail, if there is any recommendations of services that needs to be done. I feel confident that my vehicle has been serviced well and that I’m safe to drive.
HARRIETT B.
5 out of 5
8/1/2025
Chad was the best service advisor at Tuscaloosa Toyota!
Brad H.
5 out of 5
8/1/2025
Always great service
Vera S.
5 out of 5
8/1/2025
Good jo6 very satisfied
Virgina S.
5 out of 5
8/1/2025
Wesley - is my favorite! Top tier service from Wesley.
David M.
1 out of 5
8/1/2025
Service was fine but the wait with and appointment was to long. Arrived at 7:50am left at 10am.
Karen W.
5 out of 5
8/1/2025
I’m very happy with my service
Telesha H.
5 out of 5
8/1/2025
Excellent Serrvice
Daniel R.
4 out of 5
8/1/2025
Did what I wanted.
Glenda S.
5 out of 5
8/1/2025
Love my RAV4. Every time I’ve had a service done on my car it’s been with friendly smiles.
Monica P.
4 out of 5
8/1/2025
Wes was great he was thorough and had my truck done in a great timely manner!! I love my Tacoma!!! And I love Tuscaloosa Toyota they have been amazing from sales to service to parts!!! 10/10 every time I’ve had any dealings with Tuscaloosa Toyota!!! This dealership really shows how great having a Toyota is!! Tuscaloosa Toyota thank yall for everything!!!
Wesley S.
5 out of 5
8/1/2025
Chuck is always amazing!
Michael J.
4 out of 5
8/1/2025
Chuck Sansing identified the problem quickly and suggested other needed services. Including 4 new tires and front end alignment. He is helping keep us safe on the road. He deserves 100 ???? stars!
Charles B.
4 out of 5
7/31/2025
Hope Toyota offers a Tacoma in 2026 with v-6 engine. ????????

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