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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6127 reviews 69%
4 star 1920 reviews 22%
3 star 194 reviews 2%
2 star 353 reviews 4%
1 star 320 reviews 4%
Review Us
Musa .
5 out of 5
10/11/2025
Thank you
Sydney P.
5 out of 5
10/11/2025
Steve is very professional friendly And does a great job! One reason I keep buying Toyotas not Lexus! And the comfortable lounge is a big reason too!
Kenneth C.
5 out of 5
10/11/2025
Great Job
Bryan L.
4 out of 5
10/11/2025
First time Garrett has helped me. Very impressed! Will request him next time I come in. And refer him to others.
Tommy H.
2 out of 5
10/11/2025
My wife was never updated about progress or anything that was happening. Tuscaloosa Toyota used to be the best of the best in my opinion, but today has shown me that customer service is completely gone. David Harrison didn’t even know if she was staying with the vehicle or leaving it when she had been there almost all day. I’m very disappointed and will find another dealership to do business with.
Janette D.
5 out of 5
10/11/2025
Great service and fast
Linda G.
5 out of 5
10/11/2025
Great service thank you Chad
Sue P.
5 out of 5
10/11/2025
Excellent service, as usual
Ben A.
5 out of 5
10/10/2025
Jeremy is my “go to” service tech. Always outstanding customer service!
William E.
5 out of 5
10/10/2025
Jeremy always is professional and very nice meeting my needs..
Teewana M.
5 out of 5
10/10/2025
Yes! Very pleased
Marguerita E.
4 out of 5
10/10/2025
task completed to a high standard, reflecting strong effort, skill, and attention to detail, resulting in satisfaction and accomplishment
Roger K.
5 out of 5
10/10/2025
Jeremy was awesome!! Took care of everything from start to finish!
Mary K.
5 out of 5
10/10/2025
Very friendly and courteous!
Robert M.
4 out of 5
10/10/2025
Check-in was prompt, and service was completed in just 70 minutes.
Janis J.
5 out of 5
10/10/2025
Steve Woods is THE BEST. Always so polite and explains everything. Keep up the good work Steve!!!!!
Alton B.
4 out of 5
10/10/2025
Great service, will be back!
Billy Y.
5 out of 5
10/10/2025
Steve is great. We always ask for Steve.
Sandra G.
5 out of 5
10/10/2025
Had a problem with vehicle cranking. Ryan was extremely helpful. He went beyond what he had to do and I appreciate it.
Bobby P.
5 out of 5
10/10/2025
Great job Garrett and Matt! I appreciate your professionalism and great work.

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