Tuscaloosa Toyota Auto Repair Service

All employees were nice and helpful.

Great service from Chad.

I arrived at 7:07AM. The service writer came out quickly. I was there for the 10k service interval. He told me he could take care of a recall as well. At 8:55 AM he told me nothing had been done as they were waiting to do the recall. He said he could send it to Express Oil to get the oil changed. I told him I wanted it done by Toyota which is why I bring it there. Just do the oil and rotation. Jeff James (my salesman) came by and asked if all was okay. I explained. Normally an oil and rotation takes too long at over an hour. After talking to Jeff I had my Highlander back done in 30 minutes. I have not had but one service writer who really knows their job. It is sad that service has come to that. But it is not just Toyota. Paul, your service manager is knowledgeable, personable and a great person. I’m sure the next visit will be better. I am learning what not to do.

Ryan is very good at his job!

I always look forward to see “ TJ” when I come for service because he always there for me when I ask him about car service. and if I don’t understand he will explain it

Chad is a wonderful service advisor. It is great to know that I can call him with a car problem big or small and he will take care of it. Now THAT’s good service!

Thank You!

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Jeremy was very courteous and helpful!!

absolutely a wonderful experience

Quick and courteous service as always!

Jeremy is always informed and always pleasantly helpful

Ryan is very efficient, and friendly.

Marquez provided exceptional customer service. She was extremely polite, helpful & provided feedback and service in a timely manner!

Garrett was great! He kept me updated very well.

He did a good job, no BS

Mr.Davis was friendly,courteous and very helpful in explaining the services performed and the future services needed. I would definitely recommend him and will request him as my advisor on my next visit.

Very kind and helpful!

Chad was very helpful with explaining the other maintenance needs.

Kaleb got me checked in right away was very helpful.