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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6126 reviews 69%
4 star 1920 reviews 22%
3 star 194 reviews 2%
2 star 353 reviews 4%
1 star 320 reviews 4%
Review Us
Matthew H.
5 out of 5
11/1/2025
Ryan did great
Bryan F.
5 out of 5
11/1/2025
Caleb Bott did his job well.
Roger R.
5 out of 5
11/1/2025
Steve Woods always does a great job taking care of my service needs.
Oscar S.
5 out of 5
11/1/2025
All I am always pleased with my service Steve woods always take good care of us take good care of my vehicle I am always pleased
Toi G.
5 out of 5
11/1/2025
Chad was awesome!! He kept me informed throughout the entire process. He provided excellent service. A great representative for Tuscaloosa Toyota.
Freida B.
4 out of 5
11/1/2025
I have used Steve almost every time the vehicle has been serviced! I totally trust Steve and he has always been up front, very communicative and taken great care Of my 2008 Highlander!!! I just hope he’s there for my new 2026 Grand Highlander XLE. I know he has to retire someday though! Thanks Steve
Jimmy P.
5 out of 5
11/1/2025
Always friendly and information.
Carolyn L.
5 out of 5
11/1/2025
We are always treated well by Mr. Sansing.
Doris A.
5 out of 5
10/31/2025
As always Steve and the service staff worked together for the best service. They are courteous, respectful, and pleasant. I was informed of time frame for service and provided information about my new tires and alignment.
Angela J.
5 out of 5
10/31/2025
You're welcome
Beverly W.
4 out of 5
10/31/2025
I was in and out of the service department less than two hours.
Louie K.
5 out of 5
10/31/2025
Jeremy took care of everything!!
Patricia K.
5 out of 5
10/31/2025
Thanks!
Jimmy E.
5 out of 5
10/31/2025
He did a excellent job
James G.
5 out of 5
10/31/2025
Well done. Garrett always does a fine job! Thanks!????
Charles G.
4 out of 5
10/31/2025
Always enjoy coming to Tuscaloosa Toyota the wait time for my oil change and tire rotation was roughly 2 hours . Usually it don’t take that long but they were busy . I still would recommend anyone to buy them there because they are easy to deal with . Thank you
Roger W.
4 out of 5
10/31/2025
Steve Woods was great to work with. I’ve had 4 vehicles which Steve was my service advisor. I bought Toyota primarily for its quality vehicles and the service department manager Paul Hardin. I wish Toyota would bring back a luxury Avalon like 2008 we currently have.
Joseph C.
4 out of 5
10/31/2025
Jeremy is the best.
Melissa T.
5 out of 5
10/31/2025
Kaleb was very courteous and professional. He is a positive asset to your team. Please thank him again for me.
Jay S.
4 out of 5
10/31/2025
Ryan as always does an exceptional job with my vehicle continuously. Kudos to RYAN.

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