Appt time was 8:30, arrived at 8:15. At 9:30 I was paged/ sent notification to come to service desk to get my car. I paid my bill and didn’t see my car anywhere. Service fellow at desk looked around with me and couldn’t find either. After 20 minutes and two technicians searched for it, it was still in the service bay WAITING to be serviced. I was sent a notification with another customers vehicle and what service was done to theirs on video. I had to wait another 30 minutes. Very dissatisfied. All I came in for was an oil change, I could have went anywhere else and not had to deal with this chaos. I was there a total of nearly two hours.
Maybe later will let you all give me a trade in estimate for my Toyota. I love ❤️ it right now. Enjoyed my visit. Mike was awesome!
Thank you Michael was extremely friendly and patient.
The whole process was very efficient and everyone was kind and welcoming.
Text messages continue to be sent to my husband's phone eventhough I gave the advisor my number, since I'm the one that brought the Toyota in for service. I would have not known the vehicle was ready to pick up if my husband had not called me at the dealership to let me know it was ready.
Scott and Devon were a pleasure to work with.
I was there longer than I expected and I had other questions. The person w I o checked me out was really nice.
Michael is excellent he always has a smile and I feel he is honest
Great and timely experience
I have been a customer for years and have always been satisfied with the service department.
Friendly and quick with my repairs
I left my wallet on the counter and was promptly called by the staff. Well done.
Everything was good. And I really appreciate the service.
Thank you for the great service experience and thank you for the Yoda!
The service was great and completed sooner than expected. Thanks, Kevin, for answering all of my questions. I will return for oil change and tire rotation in 6 months as you recommended.
Clay is great, he’s always so friendly and personable!
Toyota needs to have a complimentary car wash after customers have a service. It would only make since to show appreciation to the customer with a car wash!!
Kevin was very professional and was eager to solve my problem. I didn’t have a long wait and they were very busy-Thank You!!
Toyota Gastonia always does a great job. Friendly arrival, quality service, ample place to stay while car is worked on, and quick checkout.
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