I was satisfied with the service but everytime toyota do anything to my tires I lose a hubcap lost 2 this time, the last time I mentioned to be mindful of the hubcaps and they put them back on tight this time I forgot and I ended up losing 2 hub caps Im coming in to get tune up and coolant exchange maybe you can give me so sort of discount being that I have to purchase more hubcaps this is not the 1st time this has happened I shouldn't have to mention anything at all they should automatically be doing and .making sure the hubcaps are on properly and tightly. How about a discount being had to buy new hubcaps????
Good job! This visit was smooth and fast!
Service was very good and timely
Look forward to survey. Gaddy did a great job getting car serviced and out promptly. We had a graduation to attend.
When I was checking out, the agent (unbeknownst to me) grabbed the wrong customer’s paper. That customer’s balance must have been zero because the agent asked if I had already paid. I confirmed that I had. When I let him know he was walking me to the wrong car, he realized he had the wrong paperwork. We walked back to the desk where he got the correct paperwork, and then he said “You almost got away with it. You owe $86.” I told him that I paid had gotten an express checkout text and had already paid. A female agent stepped in and took over for him, likely because she realized how inappropriate his accusation was.
Unprofessional. Do Not Listen to Custome
rs
Eli was very easy to work with and communicated well. I’m very pleased with his service.
$800, could have sprayed 8t down at least...
Service call and setup was all great. The actual installation of the exterior trim piece looks like a teenager installed it and it doesn’t look original
The team did a great job!!
Service dept is always on point we appreciate the great customer service keep up the great work
My fourth vehicle from this location and I am very satisfied
The service provided by John Ellenburg was very good. However, the technician spilled oil on the top of the engine cover and on the vehicle frame below the oil filter and did not wipe those areas clean. Regarding the oil that spilled on the vehicle frame under the oil filter, in the future, please attach a hose to the drip tray mounted under the oil filter and route it away from the frame and into a drain pan.
Overall, I am very satisfied with everyone I met at Toyota of Gastonia. I found them to be very friendly and helpful.
Thank you!
Top notch customer service today. They were very responsive, quick and kind.
Very professional and friendly. He spoke to me rather than send me a text message. KC is very knowledgeable about the service process.
John is always such a pleasure to work with, he is always so helpful and knowledgeable. I appreciate him very much!
Great service. Thank you!
KC was great and explained all repairs and options. My truck has a breathalyzer and he went above and beyond to help get the work done and not compromise the unit in the truck. Thanks KC!!!
All went well, people are friendly and efficient. Good experience!
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