It was my first time at your location. While some were helpful...there were some that wasn't. I am not sure if I'll choose this location again. I do thank those that understood that it was my first time so I was unaware where to go or who to ask questions to.
I was most impressed with the timeliness of the staff. Thank you
Great service and Maverick was thorough in summarizing the services rendered. I’m a happy camper as always!
Best service anywhere highly recommended
My recent experience with customer service was very disappointing. I came in for a routine service—an oil change and tire rotation—and ended up waiting for over three hours. During this time, I was informed that my vehicle’s oil pan was cracked. When I asked for clarification, the attendant responded in an unprofessional and argumentative manner rather than providing a clear explanation. I found it difficult to understand how such damage could be considered normal wear and tear given that my vehicle only has 53,000 miles on it. I came in for a service that cost $150, and for that price I expected excellent customer service along with clear explanations regarding my vehicle. Unfortunately, that was not the case. Due to this experience, I will not be returning to this location full of sassy men.
Did not have an appointment they worked me in. I feel like in a timely matter thank you.
I always feel well taken care of when I drop my car off!
Loved the customer service
Eddie was right on the money with time and service. Big thanks to Eddie and his crew.
Thanks Taylor for explaining a few things to me!
Maverick was great. He was professional patient and went above and beyond to ensure my understanding of the maintenance report. Thank you for the great service.
The service I receive is always the best and very satisfying as a customer. Scott and his service department are always prompt, very friendly & courteous. I have no complaints at all. They’re always good to explain how many free oil changes & tire rotations I have left. Great staff & great facility.
Billy J
Montreko worked out a complicated situation for me to my delight. He is excellent at what he does
Everyone was super nice !
Sticker for oil change was not switched out on windshield
Caps for the rims were not placed back on the truck after I was upsold on the tire rotation and balancing.
The battery i replaced still has corrosion on the top bracket holding the battery in place.
$500 bill for what was supposed to be just a oil change and this left a bad taste in my mouth for trusting Toyota of Gastonia going forward.
He explained the problem with my truck was and I was very satisfied thank you
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