I was extremely satisfied with my experience at Toyota of Gastonia. The atmosphere was great with many helpful staff such as Montreko Gaddy. I have worked with him with several services and every time I am more than satisfied. If I have any questions he thoroughly answers them and is very welcoming. He truly makes my experience there so worthwhile. Thank you guys for the great work you to do to keep my car running!
It was easy to book the appointment online. Staff was friendly and professional upon arrival. The work completed was done in a timely manner.
Montreko did a great job. Kept me informed about the maintenance. Very pleasant and professional.
My car was towed-in about 4:30 pm. Eddie was quick to respond to my request to check it out. He is professional and polite, and I will hope to work with him again for my vehicle’s next routine service!
Always a good experience- the team take care of my car and does a good job turning around the servicing while I wait. I especially appreciate the video walk around and commentary!
Joshua and the team were amazing, as always! The service is fast, everyone is so friendly and the waiting area is always clean.
The service dept completed the service I reqest & did Not pressure me to get additional service at this time
Always great service at Toyota in Gastonia
Josh was great, very professional.
Heather is friendly and efficient. I like dealing with her.
I guess it was an honest mistake as obviously no one would do it on purpose, but what we needed replaced was not and something else was. But they are going to correct that mistake. I hope Heather doesn’t get in trouble for the mistake, but that it can be used as a learning experience.
Your shotgun approach to preventative maintenance needs revision, listing everything that could be tweaked on a vehicle does not inspire the owners confidence in the dealership. It appears to be a recipe for the dealership to profit.
A better approach would be to prioritize potential work and communicate with the customer the risk/benefit of each activity.
As an example last time I visited the dealership you recommended front end alignment. The car was handling well but I followed your advice. You recommended alignment again this time. Handling and tire wear are fine.
She very kind and knowledgeable. Thank you
Heather was absolutely wonderful and very helpful
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