I wanted a close number on time to fix my vehicle. You said hour and 15 min. 2hours instead. Parts were ordered and you never called to let me know when in. I kept calling …. On phone forever each time. Finally they said they had parts in. Not good service.
I had made an online appointment on 09/09/2025 for an oil change and tire rotation. I was not informed that I had a bad tire rim on this day. It was only when I was driving in the the highway and noticed a loud muffler noise.
On my second appointment on 09/17/2025 I noted that I was hearing a loud noise when I drove. The mechanic checked and realize my Prius V had a bad tire rim located in the front right tire. But, no one suggested getting this fix. After a bit of back and forth calls with Ms. Heather Zegarzewski, she got the idea that I would like it the "bad tire rim" on my car to be replaced and fix as soon as possible.
Considering this is a certified dealership. I do not appreciate having to diagnosing my own car.
Montreal is always very courteous, helpful, and informative.
Great to work with and informing me on what needed attention now and what could wait until the next visit.
Thank you! Always and will continue to bring my Toyota to Toyota of Gastonia.
Excellent Customer Service
It was better talking to a person instead of the ai for setting the appointment.
Good experience satisfied with the service. Thanks
Heather was very helpful and understanding
Maverick was very helpful. I really liked it better when the service agent talked face to face. I am not very good with the texting system.
Excellent service and the employees were very respectful and courteous
Unfortunately I had yet another bad experience at Toyota of Gastonia today. I arrived a few minutes early for my 11:30 appointment. My appointment was for an oil change only. The work was completed and I left the property at 1:05.
Taking over an hour and a half to do a simple oil change is unacceptable.
Wait time was short, and customer service was great.
Karsen was very polite and through
With everything I needed to have
done. He called or texted me with updates frequently. I was very pleased.
John does an amazing job any time I come in there for service.
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